I sent an email but the ticket was closed without my issue being resolved. I read that Level 2 gets 10% off redemption for gift cards. I read this information here:
https://support.microsoft.com/en-us/help/4027627/microsoft-account-about-microsoft-rewards-status-levels
However, my account does not reflect the 10% discount nor the Amazon gift card. How shall I proceed to get my account updated properly?
Kind regards,
Pepp3