Office 365 ProPlus benefit with NYC Dept of Education eligibility issues

Hello Dan,

Welcome to Microsoft Community and thank you for posting your query.

You may have to get in touch with your business admin or contact the commerce team by following the step below.

http://commerce.microsoft.com/help

In the help page, under Getting help click on Contact Customer Support. Select a Product, Problem type and Category.  Then either click on Call Me or Start chat for more help on this issue.

Thank you.

I had the same experience as @dancooked.  Furthermore, I tried my son's email account that he was given by his NYC public school and result was the same.  I called Microsoft and spoke to multiple reps, none of them were even remotely familiar with this offer.  Looks like in Microsoft one hand "licenses and support" does not know what other hand "marketing" does or signs.

Furthermore, I purchased Surface Pro 3 for my son to do the school work.  After a month Office 365 license expired and I do not know who to contact.  My son asked people in his school and they did not hear anything about this offer.

Hello,

Welcome to Microsoft Community and thank you for posting your query.

I understand how difficult it is if things does not work as expected.

You may contact the commerce team by following the step below and check if they could help you with the account issue.

http://commerce.microsoft.com/help

In the help page, under Getting help click on Contact Customer Support. Select a Product, Problem type and Category.  Then either click on Call Me or Start chat for more help on this issue.

Thank you.

Hi -

I contacted them twice with the same results.  Next time when you are trying to redirect someone check if your suggestion makes sense. 

This is the problem that I mentioned above that Microsoft rather use customer support to redirect into "black hole" instead of helping people out.

Have you had any luck? I am having trouble verifying my credentials as a NYC school teacher.

Thanks!

Hello Danny,

Welcome to Microsoft Community and thank you for posting your query.

You may contact the commerce team by following the step below and check if they could help you with the account issue.

http://commerce.microsoft.com/help

In the help page, under Getting help click on Contact Customer Support. Select a Product, Problem type and Category.  Then either click on Call Me or Start chat for more help on this issue.

Thank you.

Sign up for an ICIS card, membership is a qualifying criteria for MS University

https://www.isic.org/contact/

I finally figure it out what is going on.  After discussing with my son's school principal and MS rep.  So, here is a small story:

MS Rep referred me to speak to school.  I called school and they said that they do not have any knowledge of the program. So, I  contacted NYC Dept. of Ed..  After that email school called me in panic, how do I know anybody in DOE? I explained about my research and they said that they will speak to DOE on my behalf.  Couple of days past by and I received a phone call from school that they will not be interested in the program.

In conclusion, I can tell you that MS sold Office 365 licences to DOE for very cheap price.  However, DOE is asking for license money back using school budget. Since, NYC schools short on the budget already they do not want to use the program. So, this is all a farce.

I hope it help understand the situation.  Nothing is FREE :(