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Xbox Live Connection

What Country/State/Province do you live in? : US

Modem brand & model number:  westell from verizon

Router brand & model number:  Cisco WRVS4400n

Network Connection Type: Wireless N

If Wireless, what type of encryption are you using?  : WPA2 Personal AES encryption

Things you have tried:  Resetting, unplugging everything

Is UPnP Enabled? : i believe so

Is NAT Type Open? : i believe its moderate because my ps3 says its moderate

Any Error Codes you encounter: i think it was W: 0000-0000 X: 0000-0000 Y: 0000-0000 Z: 0000-0000 (not 100% sure)

What type of internet do you have? Cable/DSL/T1/3G?  : DSL

Who is your ISP(Internet Service Provider)?  : Verizon

When you run "Test Xbox LIVE connection" what is the exact message shown on screen? : cannot connect to network

Hi, are you using the Xbox360S Internal wireless adapter/black N external adapter/white G external adapter

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i have jasper xbox that has a black N external adapter

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Have you run the "Restore to factory defaults" function on your Xbox?   You might try that, then re-enter your wireless information into the Xbox and try connecting again.

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Yep, if that still doesn't work make sure you have the latest firmware on the router, also try connecting (as  a test) with no wireless security configured on the router. Just to make sure that it will connect at all

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restoring to factory default didn't work. i have to remember my password to login to my router settings to test my xbox without any security. i also inquired on the error message and it says

W: 0000-0000

X: 8000-0011

Y: 0000-0000

Z: 0000-0000

ID: FFFF-FFFF

i am unsure if that will help at all

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No they only mean anything to support, next I would try with no security, if it doesn't work with no security you know it could be an incompatibility issue

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Last updated August 18, 2021 Views 5 Applies to: