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How can I take off a prental control account for my xbox live account?

My older brother made my xbox live account 2 years ago and now he has forgotten his account information for the parental controls. The new terms of use that came into effect in October has made it to where i can't access my xbox live. i can get on the account but can't go into live. i am 18 years of age and want it removed because i renewed xbox live back in august and i paid good money even though its going to waste right now. can somebody help me?

You have the parental email addresse written down, right? If not, go to the Xbox and try to accept the Terms of Use and it will be shown to you.


1) Take that to http://account.live.com/password/reset for the password reset
2) If you can't reset it, go to http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU
3) If that fails, contact Support (1-800-4MY-XBOX Option 2 in the US et Canada) and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a UE Request.

However, it is faster to have the Agent call you by going to http://support.xbox.com/contact-us?xr=footnav#0:6:3

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Question Info

Last updated August 18, 2021 Views 10 Applies to: