Ask a new question

Got disconnected while playing live on Xbox, and can't connect now.

What Country/State/Province do you live in? Puerto Rico
Modem brand & model number: Motorola SB5101N
Router brand & model number: Belkin F7D8301
Network Connection Type: Wired
Things you have tried: Restarting router and modem
Is UPnP Enabled? Yes
Is NAT Type Open? Yes
Any Error Codes you encounter: None
What type of internet do you have? Cable
Who is your ISP(Internet Service Provider)? Choice Cable TV
When you run "Test Xbox LIVE connection" what is the exact message shown on screen?

Xbox LIVE: Failed

There's a problem with your connection. Select More Info for a description of the problem and how you can fix it.

 

**NOTE**

The "More Information" did not help resolve the issue.

Are you still having this issue? If so, was there any text in 'more info' that you could share?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I just had the same thing happen to me. It only gives you the usual reset the modem and port forwarding tips as usual. no help at all yet for this issue?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Getting the same issue, can't connect to Live.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

look ive text and phoned around and about 10 out of twenty of my friends have had the same thing happen to them in the last hour... whats happening ? its nothing to with my setup so i wish id stop getting the "reset your modem" and port forwarding advice. this is a LIVE problem and id like to see at least customer support to notice that hindreds of people just all seem to have the same problem

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

it s all sorted now on my end znyone else?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated August 18, 2021 Views 4 Applies to: