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load issues on Xbox App (Messages not loading) Win 10

Split from this thread.

I have been unable to access msgs on my app for weeks now. 

No matter how many times I reset the app, cold boot the xbox, keep things turned off, keep things turning on, etc, etc, etc, Whenever I start up the app on windows 10, I get the 'Try again - we had trouble getting your conversations.' Of course, no indication of what the trouble was, what the problem was, nahhh.. Just the "hey, our software isn't working now - too bad." 

Xbox msgs work just fine. App and the Beta app don't work. 

After weeks of this, I'm getting extremely annoyed. It's messages, not rocket science... 

Hi Omen,

Have you fully rebooted your PC and have you checked to make sure you have the most recent system update? The Xbox app can experience issues if the most recent update isn't downloaded.

Can you try to see if your messages load up on account.xbox.com?

If it's just the app that can't load up your messages then re-installing it may help. Here is how to do that:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator. 

3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp*| Remove-AppxPackage 

4. Hit Enter. 

Launch Windows Store and download Xbox App.

Give that a try and let us know the results.

Best Wishes,
Diego
Xbox Forums Support

(๑ˆ◡ˆ๑)ﾉ

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lol, I hadn't realized this question was split from the other thread, I just saw it disappear so I thought it was deleted and the thread locked. Sorry about the duplicate post elsewhere. 

Ok, re above: windows 10 just updates automatically, so I am assuming it's all up to date, plus the fact that it works for other accounts on my laptop, but not mine, leads me to think it's account related not laptop related. 

Yes, I CAN access my msgs via the web site (via my profile - I JUST realized that was an option and I sent and received a few msgs there). 

I removed the app, and re-installed it, same issue as before, no change. 

I had the contacts permission set to off, I thought maybe it's complaining about that, I tried it with giving it permission to that, no difference.. So same problems, unfortunately.. 

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I suggest You to clean the cache, If It doesn't work you could reinstall the app to see if It works now

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Hi there Omen LP! 

Thanks for the reply! I'm sorry to hear about the issue with the Xbox app. Corrupted data may cause the app to not to work properly. 

 

Here are two steps on how to isolate system issues: 

  • Method 1:Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. Here is the link on how to perform a clean boot. 
  • Method 2: Here is a link  on how to download Apps Troubleshooter.

Try this out and let us know the results.

Thanks for being a part of the Xbox Family.
Happy Gaming! ಠ‿ಠ

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Last updated August 19, 2021 Views 615 Applies to: