Is my Xbox 360 console dead?

Hi there,

I'm sorry to hear about your experience with Xbox Support and your console. Looking at your replies, I think there is a very high possibility that your 360 has died. :S The original Xbox One and Xbox 360 consoles are not serviced anymore and as most 360 warranties have likely all elapsed, there is no other option, besides to invest in a replacement console. They go for the fraction of the price now, so hopefully there will be something available, that's not too heavy on the wallet.

RE: your recent phone call. I think the agent you spoke to, might have misunderstood the situation and mis-informed you, but would call the team back and have someone look into what was logged in your previous phone call, just to make sure.

As a last resort, you can follow these steps for troubleshooting a blank screen, and other articles available on the Xbox Support website, to master reset your console and to utilise a system update. See if anything kick starts the console.

Over the past few years, secrets were finally revealed, explaining the reasons behind so many RRODs, mainly a cheaply sourced replacement solder that had a poor kind of lead in it, caused dry joints, bending/warping of motherboards and eventually caused components to overheat all over the place. For instance, your AV/HDMI controller/chip might have come away from the board, hence no output to your TV (just speculation, mind!).

See this really awesome show/podcast, that explains it all, via IGN:

"We don't believe three generations of Xbox leadership have ever been brought into the same room before to share secrets and stories of Xbox history. Until now. In a once-in-a-lifetime episode, Xbox creator Seamus Blackley, Head of Xbox during the 360 launch Peter Moore, and current Head of Xbox Phil Spencer talk for 90 minutes about all three Xbox consoles, including beating Sony in the living room, where the Duke controller came from, how Gears of War influenced a critical decision for the Xbox 360 hardware, and so much more"

Hope this helps and that you get up and running again soon,

L