How do I fix stop error code 0x00000001?

Maybe this could help you:

http://support.microsoft.com/kb/935936/en

You can install SP1 or SP2 for Vista to resolve this error.

LC

Hi,

What to do if Windows won't start correctly
http://windows.microsoft.com/en-US/windows-vista/What-to-do-if-Windows-wont-start-correctly#

Picking up the pieces after a computer crash
http://windows.microsoft.com/en-US/windows-vista/Picking-up-the-pieces-after-a-computer-crash

For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies
if this thread - top 3 answers (+1 other).

http://social.answers.microsoft.com/Forums/en-US/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files. 
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

=============================================================

BCCode: 01    0x00000001

The most common cause of this Bug_Check is drivers so use the methods in the next message
to update the BIOS and major drivers. If needed we can tell you how to run Driver Verifier however
with Windows Vista its a good idea to update all the major drivers as the maturation process is
still in effect. (See how to update drivers and run Driver Verifier in the next message.)

--------------------------------------------------------------------------------------------------------------

Bug Check 0x1: APC_INDEX_MISMATCH

The APC_INDEX_MISMATCH bug check has a value of 0x00000001. This indicates that there has been a mismatch in the APC state index.

Hi,

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617 

How To Troubleshoot Driver Problems in Windows Vista or 7.
http://www.winvistaclub.com/t79.html 

Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM

Use BlueScreenView to see if there is a driver specified in the error message. Also check with
MyEventViewer at the time of the BlueScreen.

----------------------------------------------------------

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually
by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Vista Memory Diagnostic Tool

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.

Use SkyDrive to upload collected files. 
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

Hope this helps.

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check were 01 CAUSE ntkrnlmp.exe which is a Windows component
which means that something else drove it into Fault.

BugCheck 1, {76e66cba, 0, fffe, fffffa6006dd6ca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+209 )
IMAGE_NAME:  ntkrnlmp.exe

1. Be sure to run Driver Verifier as indicated in the previous troubleshooter then
post that minidump on the SkyDrive (you can also read it with BlueScreenView).

--------

2A. Check Gateway for updates for BIOS, low level chipset drivers, and other major
on-board device drivers.

BiosReleaseDate = 08/06/2008    <-- chipset drivers are probably this old.
SystemManufacturer = Gateway
SystemProductName = LX6200-01
SystemFamily = To Be Filled By O.E.M.
SystemVersion = 87IP011G             

Gateway Drivers and Downloads
http://support.gateway.com/support/drivers/dlcenter.asp

Gateway Support
http://support.gateway.com/support/?cmpid=topnav

Gateway Documents
http://support.gateway.com/support/supinfo/index.asp?cmpid=topnav

2B. Also check for the major device makers for updated drivers, use DriverView in
the previously posted troubleshooter to determine the makers, versions, and dates
of those drivers. Some of those are :

ATI video drivers dated 4/6/2010

Realtek(r) High Definition Audio Function Driver dated 6/17/2008

NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller dated 7/16/2008
(check Gateway and Marvell may have an update)

Get the Catalyst Drivers here
http://game.amd.com/us-en/drivers_catalyst.aspx

ATI - Forums
http://forums.amd.com/game/categories.cfm?catid=260&forumid=11

ATI - Support and Drivers
http://support.amd.com/us/Pages/AMDSupportHub.aspx

RealTek - on right side - HD Audio Codec
http://www.realtek.com/default.aspx

I could not find any information on aoigc9bm.SYS dated 7/17/2010 - search for it and
see if its location helps determine its maker - Right Click on Properties - Details tab -
any information there? If is not indicated and involved in the issue however you need
to check its maker for updates and to be sure it is not malware (no indication that it
is malware). Same for a2cg1mg3.SYS dated 7/17/201 - wonder if this is something
that changes its name after everyboot.

Check the other Non-Microsoft drivers - Use DriverView - VIEW - check Hide Microsoft
drivers (see previously posted troubleshooter).

----------

3A. Daemon Tools and SPTD.sys are possibly aggravating the issue so uninstall DT
and disable/remove SPTD.sys. You can always add them back once the issue is
solved.

Disable/Remove SPTD.sys
http://www.duplexsecure.com/en/faq

3B. You are running atksgt.sys which is probably a file protection driver for Atari
games and Daemon Tools and SPTD.sys are probably interacting with it which
can cause strange issues.

---------

4. Besides the above there are several items loading which I am not sure about
so use the methods in the next message to do a very thorough check for malware.

---------

5. Use the methods in the previously posted troubleshooters.

Hope this helps.

Hi,

If you need to check for malware here are my recommendations - these will allow you to do
a thorough check and removal without ending up with a load of spyware programs running
resident which can cause as many issues as the malware and maybe harder to detect as
the cause.

No one program can be relied upon to detect and remove all malware. Added that often easy
to detect malware is often accompanied by a much harder to detect and remove payload. So
its better to be overly thorough now than to pay the high price later. Check with these to an
extreme overkill point and then run the cleanup only when you are very sure the system is clean.

These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 
them in regular Windows when you can.

TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
it will show any infections in the report after running - if it will not run change the name from
tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
check with the other methods below.
http://support.kaspersky.com/viruses/solutions?qid=208280684

Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free
http://www.malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - Free
http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can
download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure it is all gone.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
here or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Try the trial version of Hitman Pro :

Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
measures you have taken (such as anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanpro

--------------------------------------------------------

If needed here are some online free scanners to help

http://www.eset.com/onlinescan/

-----------------------------------

Original version is now replaced by the Microsoft Safety Scanner
http://onecare.live.com/site/en-us/default.htm

Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/en-us/default.aspx

----------------------------------

http://www.kaspersky.com/virusscanner

Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

--------------------------------------------------------

After removing any malware :

Also do these to cleanup general corruption and repair/replace damaged/missing
system files.

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 
RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228

Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

-----------------------------------------------------------------------

If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

======================================

If needed AFTER you are sure the machine is clean of all malware. (DO NOT USE IF
MALWARE IS STILL PRESENT.)

You can try an In-Place Upgrade or a repair installation.

You can use another's DVD as they are not copy protected however you will need you own
Product Key. It has to be the same 32 or 64 BIT OEM version of Vista. Also the System
maker will usually sell the disk cheap since you already own Windows. Be sure to do a
good backup or 3 (safety in redundancy).

In-Place Upgrade
http://vistasupport.mvps.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windows.microsoft.com/en-US/windows-vista/What-happened-to-the-Recovery-Console

How To Perform a Repair Installation For Vista
http://www.vistax64.com/tutorials/88236-repair-install-vista.html

=======================================

For extreme cases :

Norton Power Eraser - Eliminates deeply embedded and difficult to remove crimeware
that traditional virus scanning doesn't always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully, and only after
you have exhausted other options.
http://us.norton.com/support/DIY/index.jsp

================================

If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. Seehttp://www.microsoft.com/protect/support/default.mspx for details.For international information, see your local subsidiary Support site.

Hope this helps.