kernel power error 41(63) BSOD when under gpu load (70368744177664),(2)

System:

i7 7900k

RTX 3070(NEW)/RTX 2080S(OLD)

ASrock z390 phantom gaming 4

xpg 3000 8g X2

crosair rm650x(new)/high power hp1 650 80+ gold(old)

Hi, I recently had to change my motherboard due to a surge(or other reason) that made it unable to detect ram. The new motherboard is just a touch wider then the old one(Asrock z390 phantom gaming 4, the original is 4S). As the result, I had to physically push the case of the mounting rail of the GPU to make some rooms to install the GPU, and there was bearly any tension when installing the GPU after that. I have then lightly overclocked the CPU(+100mhz) and the GPU(+50mhz). The system passed the stress test at the time. But about a month into it, the computer would shut down when playing a few hours of the new hogwartz game. then the situation escalated quickly, now the system will shut down with 2 minutes of GPU load, but it can run 30 minutes of cinebench ok. I have tested a new power supply and a new GPU, the problem still occur. Please help. Somehow there are only two minidump being created for this problem, despite it happening a few dozen times. Both indicate memory corruption, one from the system and one from cinebench. Minidump

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

  <EventID>41</EventID>

  <Version>8</Version>

  <Level>1</Level>

  <Task>63</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000400000000002</Keywords>

  <TimeCreated SystemTime="2023-03-24T12:58:55.5687717Z" />

  <EventRecordID>21311</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="8" />

  <Channel>System</Channel>

  <Computer>DESKTOP-DANN4NM</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="BugcheckCode">0</Data>

  <Data Name="BugcheckParameter1">0x0</Data>

  <Data Name="BugcheckParameter2">0x0</Data>

  <Data Name="BugcheckParameter3">0x0</Data>

  <Data Name="BugcheckParameter4">0x0</Data>

  <Data Name="SleepInProgress">0</Data>

  <Data Name="PowerButtonTimestamp">0</Data>

  <Data Name="BootAppStatus">0</Data>

  <Data Name="Checkpoint">0</Data>

  <Data Name="ConnectedStandbyInProgress">false</Data>

  <Data Name="SystemSleepTransitionsToOn">1</Data>

  <Data Name="CsEntryScenarioInstanceId">0</Data>

  <Data Name="BugcheckInfoFromEFI">false</Data>

  <Data Name="CheckpointStatus">0</Data>

  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>

  <Data Name="LongPowerButtonPressDetected">false</Data>

  </EventData>

  </Event>

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Hi DimentYuan,

I am Dave, I will help you with this.

Your minidump file indicates it is the device driver on some Razer device connected to your PC that is causing the system to crash.

If you have the Razer Synapse software installed, uninstall that, then download and re-install the device drivers for any Razer peripheral deices you have connected to your PC.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi, Dave, thank you very much for replying. I have since performed a clean boot and resitted the ram, the problem remains the same. Worse of all, the last minidump was on march 9th, and no minidump has been created for any crashes since then. At least I couldn't find them for now. And now the system only detects 8 gig of ram. I ll go test a new sets of ram today.

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Hi DimentYuan, okay, please let me know how those tests go for you.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi, Dave,

Here's an update on the situation. I tested a new set of ram, corsair dual channel 16 gig, and the machine wouldn't post, (lights on fans running but black screen no signal). I reinstall the old ram, and ran a memtest86, it passed. I am still unable to locate any new minidump files, however I do have a 1.6 gig memory.dmp which I ran with windbg and it says the same thing as the one from the 030923 one in onedrive. memory corruption. I am really confused right now.

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Hi DimentYuan,

Please zip up that very large Memory.dmp file to vastly reduce its size and upload that for analysis.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi, Dave,

I did find a few newer dumps, but they are from individual software. with one says gpudd11x. CrashDumps.zip the 1.6 gig one was last modified at 3 9th, which is the same as the last minidump, and they reported the same things. I am uploading it right now.

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Hi, Dave, this is the 1.6 gig one MEMORY.zip

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Hi DimentYuan,

There is nothing specific listed in that dump file, to try to force Windows 10 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

https://answers.microsoft.com/en-us/windows/for...

-----------------------------------------

Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode

Open Command Prompt as Administrator and run these two commands, then restart your PC.

verifier /reset

verifier /bootmode resetonbootfail
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi, Dave,

Thank you so much for the advise. I performed that and now I do have a new minidump. 032523-10031-01.dmp

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Hi DimentYuan,

Your minidump files indicates it is a virtual driver on the FACEIT anti-cheat game engine causing the system crashes, try re-installing that software.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Last updated May 12, 2024 Views 439 Applies to: