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Windows 10 screen problems when going to sleep

After the latest Windows 10 update (within the last 10 days), whenever my laptop goes to sleep the screens gets all these gray vertical lines (as seen in the picture). The only way I have  been able to fix this is by removing the battery. Is there a better solution to fixing this problem?
Hi kvdesa, your Display Driver will need rolling back . . . Windows Update has lately been installing incorrect display drivers . . .

Open Device Manager (accessible by right clicking your Start Button)
Expand the Display Adapters Section
Right click your graphics card, choose properties
On the Driver Tab, click 'Roll back Driver'

Close Device Manager and restart your system


If the rollback option is greyed out please try the solution proposed by Ken C in his second reply on this thread . . .

https://answers.microsoft.com/en-us/windows/for...
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The roll back driver was grayed out.

I started following the directions on the other thread but I believe I have a different system. The two Display adapters I have are igdlh64.inf and kt114840.inf. Additionally, when I go under Device Manager->Display adapters I have an Intel(R) HD Graphics 520. How can I use the other suggestion that was proposed?

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We are volunteers willing to help you try to resolve this issue.

Yes, there is a problem with the latest Windows Updates.

Download the latest and any other older driver you wish to try from the System/Motherboard Maker's Site and also check the actual video device maker (such as Intel, Nvidia or AMD/ATI). Do not install yet.

Make a Restore Point :

Start - type in --> Restore ......... find at top and click on - then use Create

Use this method to remove the present video drivers.

Display Driver Uninstaller
https://www.guru3d.com/files-details/display-dr...

Then install the desired driver you previously downloaded.

Please let us know the results and if you need further assistance.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Thank you for your reply.

How do I go about finding the correct driver (sorry I am not that great with computer architecture)?

Additionally, where can I go about making a restore point?

Thank you,

K. Desai

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Last updated August 15, 2024 Views 1,365 Applies to: