Constant Freezing of PC (Solved)

Hi,

I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

To better understand the issue, Please see the article below on how to share System logs.

http://www.yourwindowsguide.com/2017/12/how-to-...

Content on the above blog is written by a Microsoft MVP so it is safe. However, do watch out for the ads.

Please see System Log file

https://1drv.ms/u/s!Aqy2YxPwsM5tilS7BdoqYD8VA8wu?e=rcguuM

Thank you. Apparently there are a lot of service crashes that may or may not be a Windows issue.



Do a System File check and run DISM tool and post back the results in the next reply:
http://www.yourwindowsguide.com/2016/06/run-sys...

Second,

How to do a Disk check of System drive in Windows 10 and interpret the logs
https://www.yourwindowsguide.com/2018/04/how-to...

Let us know the outcomes of both.

Content on the above blog is written by a Microsoft MVP so it is safe.

The Dhcp service depends on the AFD service which failed to start because of the following error: 
A device attached to the system is not functioning.

The Wcmsvc service depends on the nsi service which failed to start because of the following error: 
The dependency service or group failed to start.

For Disk Check

Log Name:      Application

Source:        Microsoft-Windows-Wininit

Date:          24 Jan 2020 2:19:48 pm

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      WIN-3N1OGCDO14T

Description:

Checking file system on C:

The type of the file system is NTFS.

One of your disks needs to be checked for consistency. You

may cancel the disk check, but it is strongly recommended

that you continue.

Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...

  444160 file records processed.                                                        

File verification completed.

  21623 large file records processed.                                   

  0 bad file records processed.                                     

Stage 2: Examining file name linkage ...

  7 reparse records processed.                                      

  491326 index entries processed.                                                       

Index verification completed.

  0 unindexed files scanned.                                        

  0 unindexed files recovered to lost and found.                    

  7 reparse records processed.                                      

Stage 3: Examining security descriptors ...

Cleaning up 2440 unused index entries from index $SII of file 0x9.

Cleaning up 2440 unused index entries from index $SDH of file 0x9.

Cleaning up 2440 unused security descriptors.

Security descriptor verification completed.

  23584 data files processed.                                           

CHKDSK is verifying Usn Journal...

  35001552 USN bytes processed.                                                           

Usn Journal verification completed.

Windows has scanned the file system and found no problems.

No further action is required.

 249397247 KB total disk space.

  20285252 KB in 70576 files.

     58348 KB in 23585 indexes.

         0 KB in bad sectors.

    561707 KB in use by the system.

     65536 KB occupied by the log file.

 228491940 KB available on disk.

      4096 bytes in each allocation unit.

  62349311 total allocation units on disk.

  57122985 allocation units available on disk.

Internal Info:

00 c7 06 00 dd 6f 01 00 f7 53 02 00 00 00 00 00  .....o...S......

07 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.

Please wait while your computer restarts.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />

    <EventID Qualifiers="16384">1001</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-01-24T06:19:48.341668000Z" />

    <EventRecordID>5</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>WIN-3N1OGCDO14T</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

Checking file system on C:

The type of the file system is NTFS.

One of your disks needs to be checked for consistency. You

may cancel the disk check, but it is strongly recommended

that you continue.

Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...

  444160 file records processed.                                                        

File verification completed.

  21623 large file records processed.                                   

  0 bad file records processed.                                     

Stage 2: Examining file name linkage ...

  7 reparse records processed.                                      

  491326 index entries processed.                                                       

Index verification completed.

  0 unindexed files scanned.                                        

  0 unindexed files recovered to lost and found.                    

  7 reparse records processed.                                      

Stage 3: Examining security descriptors ...

Cleaning up 2440 unused index entries from index $SII of file 0x9.

Cleaning up 2440 unused index entries from index $SDH of file 0x9.

Cleaning up 2440 unused security descriptors.

Security descriptor verification completed.

  23584 data files processed.                                           

CHKDSK is verifying Usn Journal...

  35001552 USN bytes processed.                                                           

Usn Journal verification completed.

Windows has scanned the file system and found no problems.

No further action is required.

 249397247 KB total disk space.

  20285252 KB in 70576 files.

     58348 KB in 23585 indexes.

         0 KB in bad sectors.

    561707 KB in use by the system.

     65536 KB occupied by the log file.

 228491940 KB available on disk.

      4096 bytes in each allocation unit.

  62349311 total allocation units on disk.

  57122985 allocation units available on disk.

Internal Info:

00 c7 06 00 dd 6f 01 00 f7 53 02 00 00 00 00 00  .....o...S......

07 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.

Please wait while your computer restarts.

</Data>

  </EventData>

</Event>

Thanks. Apparently the disks and system files are okay.

What devices have you connected to the computer, besides general ones?

Here are the connected peripherals

1. 1TB External Storage (2.5" HDD in an Enclosure)
2. Mouse
3. Speakers
4. Keyboard
5. 24" FreeSync Monitor

Hardware Specification

1. Motherboard: MSI B450M Mortar Max
2. CPU: AMD Ryzen 3400G
3. GPU: AMD Radeon RX 5500 XT
4. 16GB RAM
5. 250GB SSD

Hi,

Let us try reinstalling the display driver.

Please see the below options:

Option 1.Try Rolling back if you have an option:
Go to Device Manager by typing in Devmgmt.msc in Run dialog box.
Navigate to Display devices and right click ATI Radeon HD or Similar device you have. Choose Properties.
On the Driver tab, hit rollback Driver to go back to the previous version.

Option 2. Remove drivers completely and Install the the newest ones available from the OEM or the maker.
What you need to do:
1. Uninstall everything of Display driver using DDU
http://www.guru3d.com/files-details/display-dri...
2. Reboot.
3. Make sure your device manager shows Microsoft Basic Display adapter.
4. Download the driver from the OEM or the maker like AMD
5.Run the Setup and you should be good to go.

Disclaimer:
Guru3d.com is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Hi Sumit, I'm aware of Guru3D Uninstaller.

It's the first step I made when I installed my Radeon 5500 XT upon purchasing.

Is the 193 perhaps related to the graphic card hardware issue? Perhaps, I need to plug it out and in again?

Yes. 193 and dxgkrnl in error reports clearly indicate a graphics issue. One step ahead, you can try to use the graphics card on another computer to check.

Hi Sumit,

I just notice that I put the HDMI cable of my monitor on the motherboard HDMI port.

Potentially, it might have a conflict with the integrated graphics card of AMD Ryzen 5 3400G since it has an in-built VEGA Graphic. Having the HDMI cable inserted to the motherboard HDMI slot instead of the GPU HDMI slot might have caused the issue.

I reinserted the HDMI cable on the GPU HDMI Slot. I'll see if that makes a difference