Error 0x80090016

I was dumb and did a BIOS update from the HP Support Assistant, and now I receive an error every time I try to log into my laptop with either the pin or face recognition.

It has the error code of 0x80090016.

What should I do to resolve this problem?

Hi DB. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

Can you sign in with another account or get into Windows at all?

Try signing in in Safe Mode with Networking, or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

I'll give you everything possible to try so that at least something will work:

First see the various troubleshooting steps here:

https://www.groovypost.com/howto/reset-windows-...

https://answers.microsoft.com/en-us/windows/for...

https://www.groovypost.com/howto/recover-lost-w...

Try signing into Safe Mode with Networking, or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

Next try enabling the Hidden Administrator account to log into and set up a new Local Administrative Account to sign-into, move files over and set up, using Option Five here: https://www.tenforums.com/tutorials/2969-enable...

To do this you'll need to access a Command Prompt in repair mode using whichever method works here: https://www.tenforums.com/tutorials/2294-advanc.... You can also try the option to System Restore. If you don't have the password this may be limited to using the booted media.

If necessary you can create Windows 10 Installation Media on another PC: http://windows.microsoft.com/en-us/windows-10/m...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

Choose the boot device as a UEFI device if offered. If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

After it loads, on second screen, choose Repair Your Computer, then Advanced Troubleshoot Options to try System Restore, or if that fails the Command Prompt to enable the Built-in Admin account .

If this fails from the Troubleshoot Options try a Reset, saving files.

If this fails choose Install Now, then Custom Install, then at drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof. Follow the illustrated Clean Install steps in this tutorial which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is a step included to rescue your files first if they are not backed up using the bootable media here: http://answers.microsoft.com/en-us/windows/wiki...

I hope having the full range of options helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
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Try the following...

To repair your PIN & picture password:
Open File Explorer and browse to this location:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
Delete everything within that folder
FYI if you can't see the AppData folder make sure in file explorer you go to the view tab and options - change folder and search options - view and select 'show hidden files, folders, and drives.

Make sure to do this as Administrator logged in.
Also, just keep clicking Continue if you get the message "You don't currently have permissions for this folder"

If you can't get past that screen then right click the NGC folder and go to properties and click the Security tab.
Click Advanced.
Click Change beside Owner and type in Administrators and click OK.

Now try emptying the NGC folder again, once done close all the windows.

Go to Settings-> Accounts->Sign-in Options
Click Add a PIN again and set your PIN
Try again.

If that doesn't work try creating a new account profile.
https://support.microsoft.com/en-us/help/402692...

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Last updated December 31, 2018 Views 126 Applies to: