Thanks for sharing, even though I read an assumption that other customers were not pleasant or polite... That wasn't my case.
I open 3-4 support tickets, none of them were ever receive any form of response, they were just tagged as 'solved' without any form
to contact. In my country there is only one way to contact MS support, opening a ticket and hope. No phone calls, no live chat at all.
So after I had this 'pleasant' treatment I have all the rights to be pissed off, and I never insulted any of the tech or MS personnel.
I just wrote they are unprofessional, and this is a fact in my case.
Having said that, I'm glad to read you solved your issue through the support, but that was not the case for me, and for many other customers.
The fact that MS assume you have an illegal copy of their product is beyond unprofessional, it's just insulting. I payed like many other people and we
were left alone in the moment of needs. That's another reason to be rightfully pissed off.
I'd like to write you are in good company, but in reality you are the exception. MS knows about this problem, it's over an year people complains about it. And the most common response was 'hey I assume you have a pirated copy of our product, you can solve this issue buying a legal copy of our products'
This is a joke, and customers need to know that if they face the same problem they probably will struggle a lot to solve it, and most often than not they will need to solve it by themselves. (...or burn more money buying another license)