Windows 10 Pro won't update to 21H2

I am stuck on Windows 10 - 21H1

Your device is missing important security and quality fixes. Error 0x800f0831 for KB5014699 2022-06 Cumulative Update for Windows 10 21H1 x64-based Systems

The Cumulative Updates have been failing for months apparently:

6/24/2022 Installation Failure: Windows failed to install the following update with error 0x800F0831: 2022-06 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5014699).

5/13/2022 Installation Failure: Windows failed to install the following update with error 0x800F0831: 2022-05 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5013942).

4/15/2022 Installation Failure: Windows failed to install the following update with error 0x800F0831: 2022-04 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5012599).

4/9/2022 Installation Failure: Windows failed to install the following update with error 0x800F0831: 2022-03 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5011487).

4/7/2022 Installation Failure: Windows failed to install the following update with error 0x8024200B: Security Update for Windows (KB5010342).

3/17/2022 Installation Failure: Windows failed to install the following update with error 0x8024200B: Update for Microsoft Defender Antivirus antimalware platform - KB4052623 (Version 4.18.2202.4).

3/4/2022 Installation Failure: Windows failed to install the following update with error 0x800F0831: 2022-02 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5010342).

3/4/2022 Installation Failure: Windows failed to install the following update with error 0x80073D02: 9NFFX4SZZ23L-Microsoft.549981C3F5F10.

2/8/2022 Installation Failure: Windows failed to install the following update with error 0x800F0831: 2022-01 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5009543).

1/13/2022 Installation Failure: Windows failed to install the following update with error 0x800F0831: 2021-12 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5008212).

12/14/2021 Installation Failure: Windows failed to install the following update with error 0x800F0831: Feature update to Windows 10, version 21H2.

This is as far back as my Event Viewer shows for Windows Update

-------------------------------

I have tried, as administrator:

SFC /SCANNOW

Scan is clean.

---------------------------------

DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool

Version: 10.0.19041.844

Image Version: 10.0.19043.1288

The component store is repairable.

The operation completed successfully.

MSINFO:

OS Name Microsoft Windows 10 Pro

Version 10.0.19043 Build 19043

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name xxxxxxxx

System Manufacturer To Be Filled By O.E.M.

System Model To Be Filled By O.E.M.

System Type x64-based PC

System SKU To Be Filled By O.E.M.

Processor Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. P7.30, 4/11/2017

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASRock

BaseBoard Product B150M Pro4

BaseBoard Version

Platform Role Desktop

Secure Boot State On

PCR7 Configuration Binding Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume5

Locale Australia

Hardware Abstraction Layer Version = "10.0.19041.1151"

User Name xxxxxxxxxxx

Time Zone W. Australia Standard Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.9 GB

Available Physical Memory 10.7 GB

Total Virtual Memory 31.9 GB

Available Virtual Memory 26.2 GB

Page File Space 16.0 GB

Page File E:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Answer
Answer
Hi KirkHolz-

Thank you for keeping me posted and I do apologize for the delay.

Kindly perform in place repair in your Windows:

In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file

https://support.microsoft.com/en-us/help/402819...

After the ISO is created, follow the instructions on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.

https://answers.microsoft.com/en-us/windows/for...

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.



Regards,
Kevin B.

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Question Info


Last updated May 14, 2024 Views 4,297 Applies to: