Unable to connect mobile device to laptop via bluetooth. Windows 11

Dear JIM RAFFERTY,

Welcome to the Microsoft Community

I understand you're facing a Bluetooth connectivity issue where your Android phone connects briefly to your Windows 11 laptop but then disconnects.

Here are some steps you can follow to troubleshoot and resolve the issue:

Restart Bluetooth Services

Press Win + R to open the Run dialog.

Type services.msc and press Enter.

Find Bluetooth Support Service, right-click on it, and select Restart.

If the service is not running, right-click and select Start.

Remove and Re-pair the Devices

There could be a conflict with the pairing information. Removing the device and then re-pairing may help.

Go to Settings > Bluetooth & devices.

Click on Devices, find your Android device in the list, and click on it.

Click Remove device.

Then, on your Android device, go to Bluetooth settings and remove your laptop from the paired list.

Try pairing again after both devices are unpaired.

Check Bluetooth Drivers

Press Windows + X and select Device Manager.

Expand the Bluetooth section, right-click on your Bluetooth adapter, and select Uninstall device.

After uninstallation, restart your laptop, and Windows should automatically reinstall the driver.

If Windows doesn't reinstall it, you can manually download the latest driver from the manufacturer’s website.

Check Power Settings

Open Device Manager again.

Expand the Bluetooth section, right-click your Bluetooth device, and choose Properties.

Go to the Power Management tab.

Uncheck Allow the computer to turn off this device to save power and click OK.

Check for Interference

Bluetooth can be affected by interference from other wireless devices. Try turning off other Bluetooth or Wi-Fi devices nearby to see if the issue is resolved. If you have other wireless devices connected, such as wireless keypads, try temporarily disconnecting them from the computer.

Test with Another Bluetooth Device & Test with a Different Laptop or Device

If possible, try connecting another Bluetooth device (like headphones or another phone) to your laptop to see if the problem is with the laptop's Bluetooth functionality or specific to your Android device. If possible, test the connection with a different Bluetooth-enabled laptop or PC to see if the problem is specific to your laptop or a broader issue with your Android phone.

If the issue persists after trying all of the above, you may want to contact support for your laptop or Android phone.

Best Regards,

Martin | Microsoft Community Support Specialist