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Stuck on please wait screen before logon screen.

Hello, my Asus S56CA-DH51 is currently stuck in the please wait screen before the login screen. This has been happening for about 2 weeks and i just can't get past it now. I usually held down the power button and then turned it back on and it wouldn't give me the screen. I've been turning it off and back on again for the last 2 hours and i can't get to the logon. Also once i get to the please wait screen my hard drive notification led turns off and doesn't go back on. If any of you can help me out then that would be greatly appreciated. I have some other problems that I'll post on later if i can figure this out.

Hi Mosephuss,

I understand the frustration when things don't work as expected.

Please check the suggestion by Matt_Still from the link mentioned below and see if it helps.

https://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-81-hangs-on-please-wait-screen/fb09be8c-8297-4660-bfe6-845eab394e9d

Do get back to us for any issues pertaining to Windows in the future. We will be happy to help.

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Thankyou for the reply, however i can't do any of that because I'm getting the please wait and loading icon screen before the screen where i type in my password. I've managed to turn my laptop off and on and it will work after nearly an hour of doing so and i can't put it into sleep mode to see what that would do since I've had problems with sleep mode.

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Have you looked at the options available to you via the Startup Repair options screen?

How To Access Advanced Startup Options in Windows 8 or 8.1
http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm


Use this as a guide as to where to find System Restore if you ever make it to the advanced startup options screen.


How to access Recovery, Restore and Reset Options in Windows 8.0 and 8.1
http://www.mytoshiba.com.au/support/items/how-to/776

If you want to check your hard drive for errors there is a Command Prompt in the Startup Repair options where you just have to enter this command.

ChkDsk C: /r

The hard drive manufacturer will have free diagnostic software that is bootable, or that  may even run from within Windows, that will thoroughly check the condition of your hard drive.

Can you get into Safe Mode?

What happens if you create and test with another Windows user rather than your current user?  You might be able to do it from Safe Mode.

Create a user account Windows 8.1
http://windows.microsoft.com/en-au/windows/create-user-account#create-user-account=windows-8  

Most new machines come with a recovery partition allowing you to go back to the time of purchase, you will have to check your user guides (or the manufacturer's Web Site) for instructions.  Choosing that path requires you to save all valuable data first. 

 

These options are built-in to Windows 8 also.

 

How to restore, refresh, or reset your PC
http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

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Last updated December 30, 2023 Views 3,579 Applies to: