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PC keeps randomly crashing

For the past maybe year and a half, my pc has been randomly crashing. I have been unable to figure out why, and is absolutely doing my head in.

Sometimes it can go months without crashing, sometimes it has an off day and just crashes 4-5 times. It seems like it prefers when a game is running and so ive recently just been having a game open even when not playing.

The crashes are usually:

- Both monitors turning black, showing the 'display' icons in the middle, with audio playing fine

- Both monitors turning black, showing the 'display' icons in the middle, with audio stuttering

- Both monitors turning black, showing the 'display' icons in the middle, with audio stopping too

- Both monitors freezing, being stuck on the same image, with audio playing fine

- Both monitors freezing, being stuck on the same image, with audio stuttering

- Both monitors freezing, being stuck on the same image, with audio stopping too

Sometimes a crash is abrupt, sometimes a crash starts and fixes itself, where the audio will lag, as well as the monitor visual and the mouse. Sometimes the crash wont fix itself and will occur after a minute or two of the lagging.

The only way to fix the crash is to hold my pc power button and restart.

Restart sometimes fixes it, sometimes the pc will struggle to reboot and eventually show a 'windows did not restart correctly' and restart.

Restart sometimes starts normally but will crash again. Sometimes the restart will start the pc, but the monitors wont show the pc display, so ill have to turn the pc off via power button, turn both monitors off, turn the pc on via power, and then turn the monitors on.

I have updated from Windows 10 to Windows 11 with no success in fixing it.

I have completely wiped my pc, with no success in fixing the issue.

I have changed how the pc is powered (so now it is connected directly to the wall outlet)

I have looked in the event viewer for anything weird, nothing out of the ordinary that would be causing a crash in 'Windows Logs' System or Application.
Please please please tell me someone knows what this is.

PC Specs:

CPU: AMD Ryzen 7 3700x
GPU: MSI GeForce RTX 3060
RAM: Ripjaws V 16GB (2x 8GB)
MB: Gigabyte B550M DS3H
STORAGE: Crucial MX500 1TB SSD
ST: Samsung 970 Evo+ 500GB SSD
ST: Seagate 2TB External HD

Display (1): Gigabyte M32U Resolution: 3840 x 2160 (recommended) Refresh rate: 144

Display (2): 24B2W1 Resolution: 1080p, 1920 x 1080 (native) Refresh rate: 60 Hz

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Hi Jay, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to assist, can you upload and share the System logs on the PC so that I can further examine the root cause of the issue?

To do this kindly follow the steps from this link:
https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.


Let me know how it goes and I hope that helps.

Bernard

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Question Info

Last updated April 16, 2025 Views 45 Applies to: