Mail App - Windows 10 - Auto Deletes Sent eMails

Hello,

I have been facing an issue with the Windows 10 Mail app linked to a google account. I have noticed that when I respond to emails, the email I send disappears and cannot be found in sent items, outbox, bin, spam, or anywhere actually. The disappeared email cannot be found on gmail's web interface either. It appears that it is automatically deleted and erased from the server. 

Anybody aware of a solution to this problem? I have posted my question to the Gmail community and was told that this is an issue that has been recurrently reported by users of Windows 10. 

Thank you in advance 

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Hello Nadine,

Yes, I too have had this same problem.  Fortunately for me I was able to find the sent emails in the Spam folder.  There are multiple junk and spam folders and you may need to look carefully through them all.

It appears that the recent May 28 update of the Mail and Calendar App ( to Version 16005.12827.20200.0) has broken the Gmail Account integration.  I have reported this via MS Feedback hub and I suggest you do the same.

Phil C
Insider 2019-2020

One good turn deserves another!

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Thank you for this Phil! Much appreciated. 

I was wondering if you have a link to a bug report or something that the Gmail Community can refer posters to should they face a similar issue? 

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This is my Feedback Hub report:  https://aka.ms/AA8kszu

Microsoft have not acknowledged it yet.

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Thank you for sharing! 

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Yes. There is a glitsch within the Windows 10 MAIL app, I think.  this is the app which has a little blue envelope logo and it is linked to a calendar.  It seems to have developed a fault in that if I type and email and click to SEND it, the email does disappear. But mostly it seems to go into the SPAM folder, wghich of course it should not do because it is me who is sending it so clearly it is not spam.  If I locate the email in the SPAM folder and click "Not Junk" then I think the email does get sent, but the process is clearly faulty. I managed to contact a technical adviser from the Windows HELP website (that took many hours to get through to one) and he tried to resolve the issue but seemed to think that I should simply abnadon this MAIL app and use a different one.  So far there has been no resolution and the problem continues.  I wish there was an easy way to notify Microsoft Windows that their system is broken, and if one could communicate with them perhaps a clever technical person could mend it.

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Yes. There is a glitsch within the Windows 10 MAIL app, I think.  this is the app which has a little blue envelope logo and it is linked to a calendar.  It seems to have developed a fault in that if I type and email and click to SEND it, the email does disappear. But mostly it seems to go into the SPAM folder, wghich of course it should not do because it is me who is sending it so clearly it is not spam.  If I locate the email in the SPAM folder and click "Not Junk" then I think the email does get sent, but the process is clearly faulty. I managed to contact a technical adviser from the Windows HELP website (that took many hours to get through to one) and he tried to resolve the issue but seemed to think that I should simply abnadon this MAIL app and use a different one.  So far there has been no resolution and the problem continues.  I wish there was an easy way to notify Microsoft Windows that their system is broken, and if one could communicate with them perhaps a clever technical person could mend it.

Thanks for confirming.  My experience of trying to get through to Microsoft is the same.  Feedback Hub is the only route they have for reporting problems but it is a very slow process.  My solution is to access Gmail via the browser on mail.google.com.  

Phil C
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I have done some further study into this problem:

The latest version of Windows Mail has broken the settings for Gmail. The automated method for adding the account using the Google link provided by the Mail app no longer works.

The best way to work around this is to remove the Gmail account from the Mail app and then re-add it manually via the Other Account POP/IMAP route using the IMAP settings as described in Gmail help:  

https://support.google.com/mail/answer/7126229?hl=en   

One other thing you may have to do is change a security setting in Google to allow access to less secure apps.  Google now considers the Windows Mail App a less secure app and therefore blocks it from doing some tasks.

While we wait for Microsoft to sort this out it might be safest to only use Gmail via a browser using mail.google.com

Hope this helps,

Phil C

Insider MVP

Phil C
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One good turn deserves another!

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That's a helpful and interesting reply.

You clearly know more about computery things than me.

I do wonder why the manufacturer of Windows MAIL app has not sorted this problem out.

It's needing to be sorted, I think.

The only proper way to sort it is for the manufacturer to either remove this app so that it cannot be used, or to fix it by whatever clever means it can.

I wonder if they know what to do, or if they are aware of the problem.

Has anybody told them about the problem?

I tired but only managed to contact some robot in one of these white squares where I type a question and the robot says "Please rephrase that".

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Thanks for looking into this.

I have exactly the same problem

- the windows 10 mail app is flagging sent emails to the gmail server as spam even though the emails do get sent

Is there any way of being notified when this bug is fixed?

The windows 10 mail app is effectively dead until it is.    

 

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Thanks for looking into this.

I have exactly the same problem

- the windows 10 mail app is flagging sent emails to the gmail server as spam even though the emails do get sent

Is there any way of being notified when this bug is fixed?

The windows 10 mail app is effectively dead until it is.    

 

We may never hear about this because Microsoft often make changes to the Apps without notifying us end-users.  The apps get updated automatically in the background.  There is a page that is supposed to list new features but it does not seem to be updated all that frequently and makes no mention of bug fixes:  https://support.office.com/en-gb/article/what-s-new-in-mail-and-calendar-for-windows-10-9822b33c-b9ad-48bc-ac53-c1b6136e405b?ui=en-US&rs=en-GB&ad=GB

I did report it via the Feedback Hub and usually Microsoft add a response when they have fixed a problem so I will report back if I get any news via that route.

Phil C
Insider 2019-2020

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Last updated July 30, 2020 Views 7,727 Applies to: