Mail App - Windows 10 - Auto Deletes Sent eMails

Hello,

I have been facing an issue with the Windows 10 Mail app linked to a google account. I have noticed that when I respond to emails, the email I send disappears and cannot be found in sent items, outbox, bin, spam, or anywhere actually. The disappeared email cannot be found on gmail's web interface either. It appears that it is automatically deleted and erased from the server. 

Anybody aware of a solution to this problem? I have posted my question to the Gmail community and was told that this is an issue that has been recurrently reported by users of Windows 10. 

Thank you in advance 

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Messages are sent to recipient immediately and located in Spam folder. Simply move message from spam to sent or install temporarily Thunderbird.

I did not contact Microsoft but I also lose some time.

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Thank you!  I thought I was going crazy.  I don't really have the option of just using the gmail browser and doing the above fix seems to create two emails instead of one,  so I will wait it out and hope it gets fixed soon. 

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Can you let me know how to report through the Feedback Hub?  Thanks! 

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I posted a working solution on page 2!

Since trying this temporary workaround the problem has gone away :)

I found this tempory workaround in another post that I've been following. This does work :)

  • A temporary workaround by Praful K found on Microsoft Feedback Hub:

    - Go to gmail.com and logon
    - Click "Settings", top right
    - Click "Filters and blocked addresses"
    - Click "Create a new filter"
    - Put your email address into the "From" field
    - Click "Create filter"
    - On the next page, select "Never send it to Spam"
    - Click "Create filter"

    For me, this stops sent mail going to Spam, but unfortunately creates 2 sent items in Windows Mail. Good temporary fix though, while we wait for MS to update the Mail app. 
Dr.Slinky McVelvet - Inventor of the word 'Mellifluous'

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The fact that the workaround requires making changes to gmail settings implies to me that this is actually a Gmail problem and that for some unknown reason the mail server is specifically identifying mail originating from the windows 10 mail app as spam

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Gmail zegt dat het een probleem is van Microsoft en dat dit door hen moet worden opgelost.
Als u zegt dat het door Gmail komt, wilt u dan dit met Gmail opnemen?

Zo blijven ze elkaar de schuld geven, maar op deze manier wordt mijn probleem het dat van vele anderen niet opgelost.

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Gmail says it's a problem from Microsoft and it should be fixed by them.
If you (Microsoft) say it is through Gmail, please include it with Gmail. ?
So they keep blaming each other, but in this way my problem is not solved and that of many others.

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Ik heb het advies van Dr,Slinky.McVelvet toegepast en het is nu voorlopig opgelost.

while I wait for MS to update the Mail app. 

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I have the same problem, I found a lot of my sent emails in the Spam folder. But some/most can't be found at all.

While trying to report it on the feedback hub I created more test emails, and it seems it sometimes even deletes the sent email completely, without sending it to Spam. In fact most of the time. I have done about 10 tests, and just two ended in the Spam folder. The rest just vanished, without a trace, as did an email I sent earlier today. They are not found in any folders after sending them.

So, once again, Microsoft ignores data loss bugs. Microsoft is very lucky that me, and others, are too used to Windows to move to another operating system.

But at some point, if Microsoft doesn't hire back the testers they fired and these data losing bugs continue to be ignored in the Feedback hub, I'll have to switch to another operating system.

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I have solved the problem by hiring a computer software professional.  He visited and analysed the problem and concluded that in order to rectify it he had to go into the internet, to Gmail website, into my gmail account there, then he had to click all sorts of things in"Settings" I think, and then he said he had repaired it.  I have to say that I believe he has indeed rectified the problem and that now my SENT emails do not go into SPAM.  I'm afraid I do not know how he did it.  It seems to me that because this problem has been experienced by quite a lot of people, I believe, the manufacturer of the MAIL app (Microsoft, I think) really should inform its clients (those who use the MAIL app for Windows) how to rectify the problem, and they should issue clear instructions saying "Go into your internet gmail account, click this, click that, delete this, click that...." or whatever, so that ordinary folk can get on with life and with email communications without  such problems and without having to employ a professional software technician to come and click things. You are correct in saying that people will drift away from using Windows and its MAIL app unless the manufacturer is more responsive and helpful in resolving such issues promptly.  I too considered that.

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The app is looking fine but can’t be treated very reliable. Is fine but too simple. Until Microsoft will not remove bug from the software (previous version on other computer works perfectly) I suggest to switch to e.g. Thunderbird and keep control on mails.

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Last updated October 21, 2020 Views 8,780 Applies to: