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KEYBOARD NUM LOCK FUNCTION STOPPED WORKING

Num Lock function on Microsoft Natural Keyboard stopped functioning. Have tried various troubleshooting recommendations. But problem still not resolved.  How do I get the Num Lock function working again?

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Hi, JJCassf,

I am an Independent Advisor.

Start > Type Winver > Press Enter.
Are you running build 1809? If not, I advise running Windows Update > Scan for update several times to ensure you have updated to the current build.

1. Run these scans then verify if the issue is resolved.
https://answers.microsoft.com/en-us/windows/for...?

2. Run Keyboard Troubleshooter
Settings > Update & Security > Troubleshoot
Scroll down to Keyboard and run the troubleshooter

3. Re-install the app
Right Click on Start > Select PowerShell (Admin)
Copy/paste the following into the window then press Enter.

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Once the command finishes executing, reboot the system then retry onscreen keyboard.

4. Run Windows Update > Scan for Updates

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Hello JJCASSF,

Thanks for posting your query,

please follow the following link to provide a permanent solution to your problem.

https://support.microsoft.com/en-co/help/894037...

I hope this information solve your problem, I will be attentive to any comments.

Regards,
Cristhian
Cristhian Escobar Lopez

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Hello JJCASSF,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

See if this fix helps you:

https://www.kapilarya.com/fix-number-lock-is-no...

Let me know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
_____________________________________________________________________________________

Helping Windows users, since 2010 · Please remember to mark replies as answers, if they helps!

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Hi JJCASSF

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Please try these steps to enable the Num Lock if its not working:

https://www.groovypost.com/howto/enable-num-loc...

If those steps don't work...

Try resetting your BIOS defaults:

https://www.groovypost.com/howto/reset-pc-bios-...

If that does not work and you have a desktop computer...

Power down
Unplug it
Open the system unit

Remove the CMOS CR-2032 chip
Plug it in, start the machine, wait 10 seconds

Power down, unplug it, reinstall the CMOS CR-2032 chip
Plug it in again, power up

Information in the above link is sourced from a trusted Microsoft MVP blog.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hello Kapil

I've read the information on the link you provided.      Since this and other recommendations are a bit beyond my Windows troubleshooting confidence level I set up an appointment at the Microsoft store and take your information with me. I suspect that there may have been a recent update to Windows that caused this problem because in the 9 years I've used the Microsoft keyboard I've never had a problem and now the "num lock' function dpesn't work on either of my devices both running Windows 10.

Thanks

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Cristhian

Thank you for  your reply. I tried troubleshooting based on recommendations in the link you provided. Unfortunately my Num Lock function still doesn't work.   I suspect this is Windows related so will go to the Microsoft Store for technical support.

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I hope you can give a definitive solution to your problem and please inform me if you can assist in something else.

Regards,
Cristhian
Cristhian Escobar Lopez

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thank you Andre As I do not feel confident in going through the steps outlined in the articles from the links you provided I decided to go to a Microsoft store for assistance as it appears that this problem which just happened must be related to Windows settings...maybe after an update was run/installed.

Janet

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Thanks Pat. As explained to others who posted advise I'm going to a Microsoft store for help with this problem

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Well, I would try performing a system restore before this problem started.

Press Windows key + R
Type: rstrui.exe
Hit Enter

This will start the system restore wizard. Choose a restore point more before the problem started.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Last updated April 25, 2025 Views 21,579 Applies to: