Can't transfer files from Windows 11 PC to Samsung S23 Ultra mobile device.

Hi TallCrab,
I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

Thank you for reporting the issue. Let us try to uninstall/Reinstall Cross device host which might be causing this issue.

In the Windows search,

type cmd, right-click it, and choose run as administrator.

execute

winget uninstall 9NTXGKQ8P7N0

Press yes when prompted.

Then, restart your PC and open the Command Prompt Window again.

Now execute:


winget install 9NTXGKQ8P7N0

Additionally a plus point:

In the Windows search,

type powershell, right-click it, and choose run as administrator. Execute this command:

Get-AppxPackage *MicrosoftWindows.CrossDevice* | Reset-AppxPackage

Remember to restart the PC after this as well.

Hope that helps, and rely on us for any further inquiries. All the best.

Thank you for responding Sumit,

I followed the steps on the first part and restarted the computer. I followed the second part but i get an error in Windows Powershell when typing in Get-AppxPackage *MicrosoftWindows.CrossDevice* | Reset-AppxPackage . I separated them and typed Get-AppxPackage *MicrosoftWindows.CrossDevice* and after pressing enter i typed Reset-AppxPackage . I restarted my PC after both steps. Unfortunately, i still can't copy from my PC to Samsung S23 Ultra. I can only Move files from my phone to my PC. i checked my USB port and it is clean, i even used some electronics cleaner spray just to be safe. I have used multiple USB cables just in case for troubleshooting purposes.

Are there any other things that might do this?

thanks,

Thanks, TallCrab.

It seems like I completely misunderstood the question. My Apologies for that. With the Microsoft Phone Link app, you can transfer content wirelessly without any cable. My steps were for troubleshooting it.

https://support.microsoft.com/en-us/topic/setti...


Back to the original question,

Type "winver" in the search/Run box and press enter.

What is the Build and version number reported in the Window?

thank you for the reply,

I just found that only the .mp4 files from my xbox game bar for PC videos are the ones that aren't working. I tried transferring other pics and videos that weren't game clips recorded with game bar with a usb (and phone link, which sucks there is only a 500mb limit) and no problem. Not sure why all the sudden my .mp4's from the game bar don't upload to my phone anymore. So now i don't know if it has something to do with that.

but my version is:

Windows 11 Pro

Microsoft Windows

Version 23H2 (OS Build 22631.4541)

Thank you for the update.

It sounds like a bug to be honest. Did you check if there are any updates for Xbox Game bar app on the Microsoft Store?

I did check and I don't know why but you can't even find it in the Microsoft Store but I did find a link that took me forever to find:

It doesn't say anything about needing to update and there isn't a manual search for update but said that it looked for one today so it should be up to date. I'll probably do feedback and nothing will change but at least i will try. although dumb, at least i can export clips to adobe premiere elements and literally turn around and export it and then send it to the Samsung S23 Ultra. I'll just have to do this till it gets fixed....if it gets fixed. I appreciate your quick attention to this matter! you see a lot of people that respond once and you don't hear from them again, so thank you!

Thank you, kind sir.

Please add feedback on the issue as well so that engineers can investigate the problem. Complete steps here:

https://aka.ms/WindowsFeedbackApp

How to add Feedback in the Feedback Hub and share the link of the Feedback
https://answers.microsoft.com/en-us/insider/for...