Audio input and output is Missing

Hi Ahmed -

I'm Kevin B. Independent Advisor and a Windows user like you. I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

What's the exact brand and model of your computer?

To check the brand and model, follow the steps below

Press windows key + R
Type MSINFO32 and press enter
System Properties will pop-up, locate and take note of "System Brand" and "System Model"
Share it on your next response.

Please follow the steps on the link below and check if one of the steps resolve the issue

Fix sound problems in Windows 10
https://support.microsoft.com/en-us/windows/fix...

If the above method did not resolve the issue with the audio problem of your computer, you may try to use system restore to reverse any changes which triggers the issue on your computer.

Perform system restore
-This process will take your computer settings back to an earlier point in time where computer is working fine. If there's any changes made on your computer that removes the service, system restore should be able to fix the issue for you. To perform system restore please follow the steps below:

1. Open the run box by pressing the Windows key + R and type rstrui.exe
2. Once system restore windows open, normally it will suggest a restore point (sometimes it doesn't) if it does, select the 2nd option and hit next
3. Select your desired restore point date and time and hit next and finish.

Windows will going to restart your computer to initiate system restore. System restore might take several minutes to complete depending on the current speed of your computer and the changes it will made. Applications and updates that was installed on the computer prior to the date selected will be removed. It is important that when system restore starts, process must not be interrupted.

DISCLAIMER:
System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

Hope this will help and have a bless day!

Thanks.
Kevin B.
Independent advisor

HERE IS THE SYSINFO32 FILE

Hi Ahmed -

Thanks for the response and the screenshots

Did you performed the steps provided? If so, what's the result?

If not, kindly perform the result and check if it helps resolving the issue.

You may also manually download the audio driver of your computer directly to the manufacturer website and install it to your computer.

You can just visit the OEM website and search for a specific driver base on your system brand and system model.

Regards,
Kevin B.

I manually download the driver aslo but I didn't solve the problem

I tried to restore but it's says you don't have any previous restore point

Hi Ahmed -

Thanks for the response.

It appears that the audio driver is not working even though the driver has been re-installed.

Kindly perform an in-place repair on your computer. In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file

https://support.microsoft.com/en-us/help/402819...

After the ISO is created, follow the instructions on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.

https://answers.microsoft.com/en-us/windows/for...

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.

Regards,
Kevin B.

Hi I had dual boot os

Kali Linux in dual boot

The Audio is also not working in linux

Hi I also seen a problem that when I start realtek audio console it doesn't open says can not connect to RPC

I HAD tried to start and make automatic in service.msc

But then also I doesn't solve the problem

I looked like the problem from the hardware it self  looks like the audio jack is damaged

Can I suggest something

Hi Ahmed-


Thank you for keeping me posted. If the physical device is damage the next thing that you might consider is to check if the audio input and output is working using other device.

If so, meaning that it is really a hardware concern and you need to replace them.

If there is a way for you to try using other device and see if the audio will work that would narrow down the concern.



Regards.
Kevin B.