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Battery Drains While Shutdown

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

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Hi,

 

 

This issue could be related to either software or hardware failure. To isolate the concern, we’d like to ask you a few questions.

 

When did you start experiencing this battery issue?

What troubleshooting steps have you tried so far?

 

 

We look forward to your response so we could assist you accordingly.

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Thank you Marby for assisting me.

I do not know when the problem originally began, I can say for certain that I noticed the problem back in August of 2017.  I have performed the following but the problem still persists.

  1.   Updated all MS Windows updates 
  2.  Downloaded and rand the Surface Diagnostic Toolkit on 14 Jan 2018.
  3.  Tried turning off WiFi before shutting down
  4.  Changed power settings to slow startup and shut down when closing lid or power button.

Please advise.

THX!

/Allan

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Is Standby enabled?  In any case if you check your event logs you may be surprised by what you find in there while your OS was "shut down" or "hibernated" or otherwise "sleeping".

Also you can use powercfg to find out what is going on...

BING is not being very cooperative.  This result is actually about W8 but I believe the W10 functionality is essentially the same.

https://blogs.windows.com/windowsexperience/2014/06/26/sleep-study-diagnose-whats-draining-your-battery-while-the-system-sleeps/#2jJroLKHGL1t3WWC.97 

(BING search for

    connected standby windows.10 powercfg

)

HTH

Robert Aldwinckle

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I am having massive battery drain when surface pro 4 is shut down. Please find the link to sleep and battery report in OneDrive.

link: https://1drv.ms/f/s!Ag_kBkTes5t4ii5E1jtLMFLQ9CPw

Can someone with the knowledge be kind enough to have a look and let me know if there is something wrong.

Thanks

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What is your definition of "massive"? With Connected Standby, on battery, I've seen 1-2% per hour at times depending.. Your sleep study shows all in the green with no "offenders".
Barb - Windows and Devices for IT MVP
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Within 24hrs I find that it drains by atleast 10%. Can I see the changes from battery report?

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10% over 24 hours is really pretty normal. Look at the sleep study. When you are in "sleep" - connected standby/instant go - your Surface goes through some state changes. It is in "sleep" mode for about 4 hours but can still be performing network functions, etc. before it goes into a deeper hibernate mode. There is a technical document at https://docs.microsoft.com/en-us/windows-hardwa... - background activity IS happening.
Barb - Windows and Devices for IT MVP
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Thanks for the reply. Just to be clear, so even "Shutdown" doesn't really mean turn off the SP4 completely anymore. It just goes into what is called "Connect Standby", right? If so is there a way I can off this without windows registry edit hack found on internet.

Also, I have been keeping "Turn on fast startup" unticked in Control Panel\All Control Panel Items\Power Options\System Settings. Does this disable "Connected Standby" or this is a different function in itself? Moreover, does unticking this help to slow battery drain?

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Your reports show Connected Standby is functioning so, it really isn't shutting down completely. I don't recommend this personally, but you DO need a reg edit to completely disable - http://toolofgod.com/problems-and-solutions/dis...

Unticking the fast startup alone isn't going to change much.

I don't personally se 10% drain over 24 hours as excessive, but obviously you do.. I'd create a restore point manually (you may need to turn on System Restore if it isn't on now) and then try making the registry change (but again, this is not recommended).

I'm old school, and Connected Standby was a huge change for me and took me quite a while to "embrace" since I'd always had computers where "OFF meant OFF".

Hope this helps (even if it isn't tied up in a bow nicely). Please DO mark as Answer if it was of assistance.
Barb - Windows and Devices for IT MVP
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So, I charged SP4 to 100% and shut it down. But when I on it after 24hrs its at 83%. 

Will you consider this as normal? 

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Last updated May 3, 2024 Views 19,033 Applies to: