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Battery life on Surface Pro 2 running windows 10

I'm looking for anyone with recent experience (most recent post I see is 2014) about a surface pro 2 running Windows 10 ... and HORRIBLE battery life.

My surface is usually used plugged into power but I am currently on the road and had it shut down on me twice ... so I just charged it overnight and then timed it.  after 33 minutes and 16 seconds I screamed from 100% charged to 5%.  Totally unacceptable.

Any one have any ideas or suggestions?

Thanks

Karen

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open an administrative cmd prompt and run
 
   powercfg /batteryreport
 
copy and paste the ENTIRE output into a reply
 
Barb - Windows and Devices for IT MVP
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Battery report
COMPUTER NAME KSSURFACE
SYSTEM PRODUCT NAME Microsoft Corporation Surface with Windows 8 Pro
BIOS 1.07.0050 11/28/2014
OS BUILD 14393.187.amd64fre.rs1_release_inmarket.160906-1818
PLATFORM ROLE Slate
CONNECTED STANDBY Not supported
REPORT TIME 2016-09-27 10:39:02
Installed batteries
Information about each currently installed battery
NAME X863568
MANUFACTURER SDI
SERIAL NUMBER 291E
CHEMISTRY LION
DESIGN CAPACITY 42,002 mWh
FULL CHARGE CAPACITY 8,495 mWh
CYCLE COUNT 63
Recent usage
Power states over the last 3 days
2016-09-24 11:22:00 Active AC 100 % 10,286 mWh
2016-09-25 21:25:43 Suspended 100 % 10,286 mWh
2016-09-26 06:59:10 Active Battery 94 % 8,377 mWh
07:11:56 Suspended 60 % 5,328 mWh
11:03:36 Active Battery 56 % 5,002 mWh
11:16:21 Suspended 16 % 1,399 mWh
11:19:52 Active AC 20 % 1,761 mWh
12:12:05 Active Battery 75 % 6,690 mWh
12:12:05 Suspended 75 % 6,690 mWh
19:53:37 Active Battery 71 % 6,386 mWh
20:11:44 Suspended 16 % 1,399 mWh
2016-09-27 08:47:17 Active AC 100 % 8,495 mWh
08:48:16 Active Battery 100 % 8,495 mWh
09:21:05 Suspended 16 % 1,399 mWh
09:22:58 Active Battery 13 % 1,110 mWh
09:24:04 Active AC 9 % 725 mWh
10:37:51 Report generated AC 95 % 8,029 mWh
Battery usage
Battery drains over the last 3 days
2016-09-26 06:59:10 Active 0:12:45 34 % 3,049 mWh
11:03:36 Active 0:12:44 40 % 3,603 mWh
12:12:05 Active 0:00:00 - -
19:53:37 Active 0:18:06 56 % 4,987 mWh
08:48:16 Active 0:32:48 84 % 7,096 mWh
09:22:58 Active 0:01:06 5 % 385 mWh
Usage history
History of system usage on AC and battery
2016-09-01 - 2016-09-08 1:19:53 - 29:28:21 -
2016-09-08 - 2016-09-15 0:45:31 - 58:56:33 -
2016-09-16 - - 10:29:22 -
2016-09-17 - - 8:28:29 -
2016-09-18 - - 2:38:51 -
2016-09-19 - - 9:58:59 -
2016-09-20 - - 11:13:55 -
2016-09-21 0:00:02 - 14:25:38 -
2016-09-22 - - 11:24:01 -
2016-09-23 - - 5:09:11 -
2016-09-24 - - 4:18:56 -
2016-09-25 - - 3:22:29 -
2016-09-26 0:43:34 - 0:52:11 -
Battery capacity history
Charge capacity history of the system's batteries
2016-09-01 - 2016-09-08 17,350 mWh 42,002 mWh
2016-09-08 - 2016-09-15 15,064 mWh 42,002 mWh
2016-09-16 13,712 mWh 42,002 mWh
2016-09-17 13,712 mWh 42,002 mWh
2016-09-18 13,712 mWh 42,002 mWh
2016-09-19 12,616 mWh 42,002 mWh
2016-09-20 11,688 mWh 42,002 mWh
2016-09-21 11,144 mWh 42,002 mWh
2016-09-22 10,927 mWh 42,002 mWh
2016-09-23 10,446 mWh 42,002 mWh
2016-09-24 10,286 mWh 42,002 mWh
2016-09-25 10,286 mWh 42,002 mWh
2016-09-26 9,331 mWh 42,002 mWh
Battery life estimates
Battery life estimates based on observed drains
2016-09-01 - 2016-09-08 1:13:35 - 2:58:10 -
2016-09-08 - 2016-09-15 0:54:13 - 2:31:10 -
2016-09-16 - - - -
2016-09-17 - - - -
2016-09-18 - - - -
2016-09-19 - - - -
2016-09-20 - - - -
2016-09-21 - - - -
2016-09-22 - - - -
2016-09-23 - - - -
2016-09-24 - - - -
2016-09-25 - - - -
2016-09-26 0:34:55 - 2:37:13 -
Current estimate of battery life based on all observed drains since OS install
Since OS install 0:33:17 - 2:44:37 -


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this is the 3rd or 4th reports of this issue with an SDI battery. I will send it
in again.
 
Barb - Windows and Devices for IT MVP
*Please click Yes below if your problem is resolved. This may help others with the same issue.*

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Thank you for your assistance.  Please keep me posted

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It has been almost a month and I haven't heard anything - so I am actually timing my machine now.  I just unplugged it - fully charged - and the battery indicators says I have approximately 15 minutes remaining.  This is totally unacceptable.

Please - can someone help me?

Karen Hogan

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I wish I could. But Microsoft is refusing to comment or post an update to the
thread on status.
 
>>Please - can someone help me?
 
Barb - Windows and Devices for IT MVP
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Hello,

To further troubleshoot the Surface battery issue, we suggest that you install the latest updates that will help keep your Surface performing at its best. Get available updates via Settings > Update & security > Windows Update. 

Let us know the status of the issue. We will be glad to assist you further. 

Kind regards. 

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No trouble shooting has helped so I finally talked to a customer support technical assist person (guessing he was Tier 1 support but failed to ask).

Bottom line - and INCREDIBLY DISAPPOINTING - was that I was told the battery cannot be repaired or replaced and that all I could do was live with what is now 5 minutes of battery life or replace my surface.  Planned obsolescence.  Unreal as this is my only computer now; I gave up my desktop for the Surface. 

I am appalled that Microsoft is considering this a throw away item.  If ANY ONE out there has any other ideas I would really love to hear them.  Getting a new computer every 2 years is insane.

Thanks

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I also have a similar problem and posted battery report to Japanese community.

https://answers.microsoft.com/ja-jp/surface/forum/surfpro2-surfusingwin10/%E3%83%90%E3%83%83%E3%83%86%E3%83%AA%E3%83%BC/883795a1-5e2a-4457-ae93-eb4a736088c1

There are two more people who have the issue "battery life keep decreasing everyday", and I and one of them have SDI battery.

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I also am a very dissatisfied Surface Pro 2 owner. A little over 2 years ago I spent over $2K on this computer and accessories and now the battery is dead. (Battery use was fairly light). As we know the battery is not serviceable on this machine. Microsoft Surface Support only offered to let me spend another $700 on a replacement machine as there is no repair service offered. I have to pay another 1/3 of the cost?! I find this unacceptable. Basically I am out $2K and this thing is now a brick after only 2 years. It should have a serviceable battery and they should offer a paid repair service for out of warranty repairs. For a comparison, my $50 (non-Microsoft) electric toothbrush has been recharging daily for 10 years without fault. This will be the last piece of Microsoft hardware I will ever purchase.

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Last updated April 22, 2023 Views 3,309 Applies to: