Surface RT only connecting at 65 mbit/mbps on 2.4 GHz 802.11n AFTER Windows 8.1 update?!

the other day I noticed that my surface (which has been performing perfectly in every way) was only connecting at 65 mbps to my wifi router (AVM FritzBox 6360 Cable, FW 5.50). This, because I was having problems streaming my full HD mkv videos - which up to now worked fine.


after some testing, here are the symptoms:

1. my laptop, also running 8.1, connects at 270 or 300 mbps to the very same same AP on the 2.4 GHz band.

2. my surface sitting right next to my laptop in line-of-sight of the AP only connects at 65 mbps on the 2.4 GHz band. that is equivalent to only one 20MHz (narrow-band) channel on wifi N.

3. my surface also USED to connect at 270 or 300 mbps to the very same AP on 2.4 GHz, BEFORE the upgrade to 8.1.

4. the surface still DOES connect fine at 270 or 300 mbps when I run my AP in the 5 GHz band.

5. my laptop connects fine to both bands.


summary: since the upgrade to 8.1, my surface will not connect to my AP with more than 65 Mbps on the 2.4 GHz band. is seems it will use only one 20 MHz channel, instead of the 2x 40 MHz channels available to it. whereas 5 GHz works fine.

this is not an AP issue, since the only thing that changed is windows 8 -> 8.1, and my laptop still works as expected.

switching to 5 GHz is not really an option for me, since reception is practically non-existent more than two rooms distant from the AP and I still have a bunch of devices that don't do 5 GHz.


following remedies attempted:

1. tried different AP model -> no change. symptoms remain as described above.

2. uninstalled wifi driver on surface, let it reinstall -> no change.


questions:

anyone else seen this?

if I didn't change anything, what did Microsoft change? ;-)


thanks in advance for any suggestions!

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Greetings Dominique,

Thank you for the well documented information! Curiously though, were are you getting your speed numbers from?
Thank you for posting,

Steven B

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hi steven!


thanks for the quick reply.


1. both my hotspot and the windows network properties window report 65 mbit.

2. I corroborated that with some speed tests, of which none exceeded 30-40 mbit.

test-method: my ISP offers a speed-test which, on a wired connection, maxes out my internet at around 97 mbit/s downstream and 7 mbit upstream. my laptop also (almost) maxes out my internet on 300 mbit wifi.

3. subjective: 3-4 MB/s full HD video streams wont playback properly anymore, where on windows 8 they did just fine. when I switch to 5 GHz, they playback fine as well.


please remember that on 5GHz, my surface's network properties AND the hotspot both report 270-300 mbit link, and tests seem to confirm that (~80-90 mbit net transfer speed).


is there anything I can do assist troubleshooting?


question: are the 2.4 GHz antennas / transceivers in the surface different from the 5 GHz antennas? is there a probability that the 2.4 GHz section is actually broken?

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Greetings Dominique,

If the 2.4GHz was broken, it would not function when you were on Windows 8.0. Does your Surface Pro have all Windows Updates installed since upgrading to Windows 8.1?

Also, do you have your Bluetooth turned on or off?
Thank you for posting,

Steven B

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hi steven!


Just to be clear: I have a Surface RT (V1), not pro.


agreed on the broken part - but a freak coincidence may have broken it just when I did the upgrade. I am not exactly gentle with my equipment. ;-)


windows update is set to automatically install all updates - and did some updating just the other day. no change.


Bluetooth is on. haven't touched or used that since the upgrade.

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I have the same problem with my Surface RT.  I dropped my flaky Linksys for a Asus RT-AC66U and the surface connects at the same slow 65 Mbps.

Also there's no band preference setting in the Marvell NIC driver settings. 

Any recommendations or impending driver updates?

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Greetings Dominique,

Sorry, for the confusion, that's my mistake. Did you have the same issue on Windows RT Prior to the upgrade?
If you turn Bluetooth off, do you still experience the same issue?
Thank you for posting,

Steven B

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Steven - sorry for my exasperation... the thread is titled "... AFTER Windows 8.1 upgrade...".


Windows 8 RT (Surface v1) --> up to 300 Mbit proven / possible on 2 and 5 GHz

Windows 8.1 RT (Surface v1) --> max. 65 Mbit on 2 GHz, max. 300 Mbit on 5 GHz

Windows 8 + 8.1 Pro (Fujitsu Laptop) --> up to 300 Mbit proven / possible on 2 and 5 GHz

No change to Access Point.


I will toggle Bluetooth ASAP and report back.

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Greetings Dominique,

Was there any difference while Bluetooth was turned off?
Thank you for posting,

Steven B

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hi steven!


interesting...


Surface V1/Windows 8.1 RT, Bluetooth ON --> max 65 mbit

Surface V1/Windows 8.1 RT, Bluetooth OFF --> max 130 mbit

what a coincidence: 130 = 2x 65. ;-)

in any case, still no link at 270/300 mbit. (as my laptop does)

not sure what is going on, whether the tablet has switched to 1 channel @ 40 MHz bandwidth, or started using two channels @ 20 MHz instead. my diagnostic capabilities don't go that far, I'm afraid...

but I will dive deeper if you can provide some guidance?


values derived from:

a. windows' networking properties/status

b. Wifi Router / AP

c. ISP speedtest now maxes out at 50-60 mbit net speed.


this is perfectly reproduceable. toggling Bluetooth immediately changes the link speed and does not require a restart.


unfortunately, I just started using Bluetooth for tethering to my cellphone the other day - which works much better than on wifi. especially greatly extended battery life on both devices!

so I would really like to leave Bluetooth on, but toggling it for "fast wifi" is not entirely out of the question.


that being said, I KNOW the Surface V1 CAN connect @ 300 mbit - because I've done it all the time on Windows 8, and it still does on 5 GHz. I'd like to have it back on 2 GHz, too. :-)

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Greetings Dominique,

Can you screenshot the Windows Network Properties window showing your speed?

Also, does your Router have the latest Firmware on it? I'd also like to confirm that your Surface has all Windows Updates installed.
Thank you for posting,

Steven B

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Last updated April 5, 2021 Views 2,824 Applies to: