26,862 questions with Surface-related tags

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Is it possible to use accidental damage support?

We purchased Microsoft Surface Pro 2 (laptop) for our management team with whatever the maximum support level available (accidental damage). Someone managed to damage one, so I wanted to get support. Oh boy, was I not expecting this experience. I am…

Surface | Surface Studio | Performance and maintenance
asked Jul 7, 2025, 3:10 PM
Ettore Casagrande 5 Reputation points
commented Jul 30, 2025, 10:57 AM
Quratulain 80 Reputation points
5 answers

Windows 10 update beyond Oct 2025

Microsoft intimated that my surface book 1 is ineligible for win 11 upgrade and support for win 10 ends in Oct 2025. Iam a retired person and I caanot afford a new PC at this moment. This is unfair and how can I get help on limited support for win 10 on…

Surface | Surface Book | Install and update
asked Jul 27, 2025, 2:44 AM
Balajir 0 Reputation points
answered Jul 30, 2025, 8:36 AM
Barb Bowman 77,845 Reputation points MVP Volunteer Moderator
1 answer

Should I put a screen protector on my microsoft surface pro 11?

I would like to put a screen protector on my microsoft surface pro (11th edition) as I don't want the screen to be damaged through excessive pen use, travel, etc... I wanted to know if using a screen protector is a good idea, and how that may affect the…

Surface | Surface Pro | Display and screen
asked Jul 29, 2025, 5:11 PM
M 0 Reputation points
answered Jul 30, 2025, 7:35 AM
Adharsh Santhanam 6,430 Reputation points Volunteer Moderator
0 answers

Surface doesn't pick any networks to connect to, despite having been connected previously in the last week

My Surface Pro 4 won't recognize much less connect to any network or mobile hotspot and I can't update the drivers without internet connection. How do i get my laptop to find the network again?

Surface | Surface Pro | Network
asked Jul 30, 2025, 4:44 AM
Trystin Godfroy 0 Reputation points
0 answers

Random Restarts After Factory Reset on Laptop

After a factory reset, a laptop that was used for almost two years has started to randomly restart. Initially, the laptop faced issues like freezing and brightness adjustment problems, which were resolved after the factory reset. However, now the random…

Surface | Surface Laptop | Performance and maintenance
asked Jul 30, 2025, 1:53 AM
Ekam 0 Reputation points
0 answers

Got a Surface Pro 1796 (5th Gen)

Got a Surface Pro 1796 (5th Gen) from an estate sale. I am going to try and get it going. Just got a power supply ordered, and I will get al the other goodies once I know it works. Looks like new so I hope. Is there anywhere I can get the manual or…

Surface | Surface Pro | Performance and maintenance
asked Jul 29, 2025, 9:53 PM
Matthew Starling 0 Reputation points
1 answer

How to Move an Installed App

Just installed an SD drive on my Surface Go 3 and would like to move an "external" app (in this case, Quicken) from the C-drive to the new SD drive in order to free up space. Tried clicking the ellipsis on the Installed Apps function under…

Surface | Surface Go | Performance and maintenance
asked Jul 28, 2025, 1:28 PM
Kevin Upton 0 Reputation points
answered Jul 29, 2025, 9:30 PM
Edward Schlobohm01 150 Reputation points Independent Advisor
2 answers

I cnnot get USB devices or drivers to work on my surface pro

I am trying to get usb cables to work on my new surface pro, none of them seem to work now. Everytime I connect something new it is sent to "other devices" and not associated with a port or a driver. Even with downloading the manufacturers…

Surface | Surface Pro | USB-C
asked Jul 29, 2025, 7:23 PM
Tim Klosterman 0 Reputation points
answered Jul 29, 2025, 9:09 PM
Barb Bowman 77,845 Reputation points MVP Volunteer Moderator
1 answer

confirm your other surface duo screen lock, forgot screen lock

Hallo, just in the process of setting up Duo 1 phone, message appears confirm your other surface duo screen lock but the screen lock;ve been forgotten, would like to resore backup detail with contacts, apps, sms etc, is thier a workaround to allowing the…

Surface | Surface Duo | Safety and security
asked Jul 23, 2025, 1:06 PM
Dr. Chelmingston 0 Reputation points
commented Jul 29, 2025, 7:16 PM
Dr. Chelmingston 0 Reputation points
2 answers

surface pro 8 keyboard has stopped working

I have tried hard reset, uninstalling HIB drivers and reinstalling, have managed to delete office and the cover-keyboard doesn't work. How do I fix the keyboard and restore office

Surface | Surface Pro | Install and update
asked Jul 29, 2025, 4:30 PM
Anne DeReu 0 Reputation points
answered Jul 29, 2025, 6:35 PM
Barb Bowman 77,845 Reputation points MVP Volunteer Moderator
2 answers

"Slow charger" warning despite using original charger

My Surface Laptop Studio 2 was bought back in April and started showing the warning "Slow charger, use a higher-watt charger" about 2 months after I bought it even though I'm using the charger that came with the device. Despite the slow…

Surface | Surface Laptop | Power and battery
asked Jul 29, 2025, 7:23 AM
rachel so 0 Reputation points
edited a comment Jul 29, 2025, 6:30 PM
rachel so 0 Reputation points
1 answer

Surface Laptop Trackpad is Malfunctioning - Clicking on everythign

I bought my surface laptop 2 months ago (in June of 2025) and just in the past couple of days the trackpad has started malfunctioning. When I reboot the laptop it is completely fine for about 15-20 minutes and then it starts to get progressively worse…

Surface | Surface Laptop | Performance and maintenance
asked Jul 29, 2025, 3:49 PM
Josh Hall 0 Reputation points
answered Jul 29, 2025, 6:00 PM
Carlo Luna 390 Reputation points Independent Advisor
2 answers

Battery replacement price

Hello Price for changing battery of Microsoft Surface GO2 Best regards Thank you

Surface | Surface Go | Power and battery
asked Jul 29, 2025, 4:03 AM
Wacharakeat Rawitiwakul 0 Reputation points
answered Jul 29, 2025, 4:36 PM
Barb Bowman 77,845 Reputation points MVP Volunteer Moderator
1 answer

My touchpad is not working properly. When I click, it does not accept the command. It takes me several clicks for it to work.

When I go to, say an email on outlook, or want to save a file, I have to click on my touchpad several times for it to accept the command. Not sure what the issue is.

Surface | Surface Pro | Performance and maintenance
asked Jul 29, 2025, 12:34 AM
Raghu Krishnamoorthy 0 Reputation points
answered Jul 29, 2025, 2:08 PM
Carlo Luna 390 Reputation points Independent Advisor
1 answer

What is HP Inc. - Extension - 1.0.0.5 on Surface Go 3

Whap is HP Inc. - Extension - 1.0.0.5? It just popped up under driver updates on my Surface Go 3. Is this for Realtek or what?

Surface | Surface Go | Install and update
asked Jul 28, 2025, 6:15 PM
James Santiago Petersen 1 Reputation point
answered Jul 29, 2025, 1:42 PM
Jansher Liwag 390 Reputation points Independent Advisor
0 answers

I need repair the device

Dear Team, I live in Thailand. I need repair the device s/n: 0B33CTG24323GP Please advise. Best Regards, Natthakamol

Surface | Surface Go | Display and screen
asked Jul 29, 2025, 7:52 AM
2 answers

How to book a Surface Studio Out of Warranty Repair

I have a Studio 2+ which has just suffered a broken screen. Can anyone help me book an out-of-warranty repair, as the process fails at the last stage? I try to book a repair through the Surface App/Help and support/Submit a repair request for…

Surface | Surface Studio | Display and screen
asked Jul 25, 2025, 5:35 PM
Mike Greaves 0 Reputation points
answered Jul 29, 2025, 6:35 AM
Mike Greaves 0 Reputation points
0 answers

The Microsoft SwiftKey login doesn't work on the Surface Duo 2.

Please look into this compatibility issue and consider providing official support for Surface Duo devices. On the Surface Duo 2, Microsoft SwiftKey cannot log in — attempting to log in always results in an error. The system has been updated to the latest…

Surface | Surface Duo | Operating system
asked Jul 29, 2025, 6:05 AM
祎 刘 0 Reputation points
0 answers

Samsung M2020 printer listed under USB controllers but won't install

Windows 11. I installed the Windows software for the printer and drivers but the installer won't recognize the printer. Web research has so far been unsuccessful. Thank you.

Surface | Surface Pro | Install and update
asked Jul 28, 2025, 8:29 PM
Ron Jeffers 0 Reputation points
2 answers

Surface 7 laptop disconnects frequently from wifi internet

I recently got a new surface 7 laptop, but facing issues with home wifi internet connectivity. The internet speed is slow and disconnects frequently. The laptop connects fine in my office wifi. My other electronic devices connect properly to the home…

Surface | Surface Laptop | Network
asked Jul 27, 2025, 2:21 AM
GUNJAN PUROHIT 0 Reputation points
commented Jul 28, 2025, 8:21 PM
Barb Bowman 77,845 Reputation points MVP Volunteer Moderator