I can't access my hotmail account and don't remember any of my questions, I keep failing the security questions as they are so old.
Hello, PHILHATHAWAY1!
Thanks for contacting us! My name is Crislayne, I am an Independent Consultant and a Microsoft user like you. Please, keep in mind that this is a public forum and we do not work for Microsoft nor do we have access to any user accounts. We can only offer advice based on our knowledge and resources available from Microsoft. I'm here to help you the best way I can.
According to Microsoft's account activity policy, you must keep your account active. If you do not log in to your account at least once in a 2 year period, it will be considered inactive and will be closed by Microsoft. All data contained in it will be deleted. Accounts closed due to inactivity cannot be recovered.
For more information on the Microsoft account activity policy, please access the following link
https://support.microsoft.com/en-us/help/451105...
If this is not your case and you are unable to reset your password, I am sorry but the only way to regain access to the account is by filling out and submitting the recovery form.
So I recommend that you follow the instructions indicated in the article that I will link below. In this article, you will also find more information about these types of situations. I suggest it because, perhaps, you did not have access to these tips and instructions when you tried to recover your account previously.
https://support.microsoft.com/en-us/help/17875/...
If the problem is not resolved, as we do not have access to user data, we also cannot deal with these situations. Alternatively, in order to protect the privacy of your personal information and provide you with the best possible support, I suggest that you contact Microsoft account support and describe the problem.
https://support.microsoft.com/en-us/help/12401/...
Note: On the chat page, type "I want to talk to a real person"
Hope this will help you retrieve your Microsoft Account.
Please let me know if you have any further questions.
It is important for me to ensure that all your questions are answered and that you have a positive experience.
Have a great day!
Best regards
Crislayne V.
Thanks for contacting us! My name is Crislayne, I am an Independent Consultant and a Microsoft user like you. Please, keep in mind that this is a public forum and we do not work for Microsoft nor do we have access to any user accounts. We can only offer advice based on our knowledge and resources available from Microsoft. I'm here to help you the best way I can.
According to Microsoft's account activity policy, you must keep your account active. If you do not log in to your account at least once in a 2 year period, it will be considered inactive and will be closed by Microsoft. All data contained in it will be deleted. Accounts closed due to inactivity cannot be recovered.
For more information on the Microsoft account activity policy, please access the following link
https://support.microsoft.com/en-us/help/451105...
If this is not your case and you are unable to reset your password, I am sorry but the only way to regain access to the account is by filling out and submitting the recovery form.
So I recommend that you follow the instructions indicated in the article that I will link below. In this article, you will also find more information about these types of situations. I suggest it because, perhaps, you did not have access to these tips and instructions when you tried to recover your account previously.
https://support.microsoft.com/en-us/help/17875/...
If the problem is not resolved, as we do not have access to user data, we also cannot deal with these situations. Alternatively, in order to protect the privacy of your personal information and provide you with the best possible support, I suggest that you contact Microsoft account support and describe the problem.
https://support.microsoft.com/en-us/help/12401/...
Note: On the chat page, type "I want to talk to a real person"
Hope this will help you retrieve your Microsoft Account.
Please let me know if you have any further questions.
It is important for me to ensure that all your questions are answered and that you have a positive experience.
Have a great day!
Best regards
Crislayne V.
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