"That Microsoft account doesn't exist. Enter a different email address or get a new account."

peterclark1111 asked on
I have had the same hotmail account for years and have been active on it daily.  However, today I tried over and over to log in and just continued to get the following message: "That Microsoft account doesn't exist. Enter a different email address or get a new account."

I REALLY need to get back into that account, and I'll even upgrade to the paid version if needed, but i want to know what's causing this and how to get it back ASAP.

The email address is {removed}[at]

Any help is appreciated, thanks!
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The answered status icon Answer
The error "Microsoft Account does not exist" usually means:

The person is logging in using an Alias.

If the user renamed the affected email address into a new account, the original account will become an Alias.
Thus logging in using the original account (Alias) will trigger the system to prompt the user that it does not exist.
The solution is to log in using the new account.

The person mistyped the email address.
Retyped the correct email address.

The person did not access the account (WITH A BROWSER) within 365 days
. The account will be deleted permanently in the system due to inactivity.
You may recreate the account as a new account if it is still available.

There is a new online form to report Microsoft account issues. 
The Microsoft account forum has been retired here on Microsoft community.
Please report you account issues 

Select the error you need help with and fill out the requested details on the next page. 
You need to be signed in with a Microsoft account to access the form.

If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at

MVP 2013, 2014, 2015, 2016.
Windows Insider MVP July 2016 to end June 2017.
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