Original post: Why am I suddenly getting a blank (white) screen when I try to go to the Outlook sign-in page?
I have not changed any of my computer settings, but all of the sudden when I go to the Outlook home page to sign in, the screen never loads, it just shows blank white. My brower is Firefox and I have updated it to the latest version and am still having the
same problem.
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February 27, 2024
Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
· I can't sign in to my Microsoft account - Microsoft Support
· Help with the Microsoft account recovery form - Microsoft Support
· How to recover a hacked or compromised Microsoft account - Microsoft Support
JO
Outlook.com sign in page do not load and display's only white screen.
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Hi jojodiva,
Welcome to Microsoft Community Forum. I'll be glad to assist you that Outlook.com sign in page do not load and display's only white screen. It is possible that the browser is causing the issue. Please try to optimize your browser, please click here for detailed steps. To isolate your issue, kindly verify if the problem also happens when using a different browser. Also, if you have browser add-ons kindly disable it. For the steps on how to disable add-ons you may refer to Firefox support.
Your cooperation on this matter will be highly appreciated. I'll look forward for your reply.
Thank you.
Welcome to Microsoft Community Forum. I'll be glad to assist you that Outlook.com sign in page do not load and display's only white screen. It is possible that the browser is causing the issue. Please try to optimize your browser, please click here for detailed steps. To isolate your issue, kindly verify if the problem also happens when using a different browser. Also, if you have browser add-ons kindly disable it. For the steps on how to disable add-ons you may refer to Firefox support.
Your cooperation on this matter will be highly appreciated. I'll look forward for your reply.
Thank you.
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Hi jojodiva,
We appreciate your time and effort for getting back to us and for the information that you have provided.
What browser did you use when it prompts you that your browser is set to block cookies and that you must allow cookies before you can use a Microsoft account?
You've mentioned that you're getting a warning message when you tried to use Internet Explorer. Can you provide the exact warning message that you received? Just to confirm, you can now access Outlook.com when using Internet Explorer. Is that right?
Have you tried disabling your Firefox add-ons? Does the issue still persists? If you've done optimizing and disabling add-ons on your Firefox browser and you still encounter the same issue we recommend that you contact Firefox Support for further assistance.
We're looking forward for your response so that we can provide further assistance.
Thank you.
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Question Info
Last updated April 24, 2024 Views 11,452 Applies to: