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Outlook IMAP login fail w Thunderbird

I'm trying to set up Thunderbird to sync with a hotmail account using IMAP protocols, but am unable to log in from T'bird. When I set up the T'bird server settings I followed the manual config instructions as per T'bird help. Also at Outlook help.

When restarting Thunderbird, I get a pop up that says "Login to server imap-mail.outlook.com failed" then prompts to Enter New Password. When I do so it says "Mail Server PW Required for *** Email address is removed for privacy ***@imap-mail.outlook.com ". Is that even an address? When I put in the known good PW (works at Outlook.com) it goes back to the login fail msg, lather-rinse-repeat.
Any clue what I'm doing wrong here?

It's an XP laptop I'm trying to set up for my dad who had a stroke and is in a facility with no public terminals. He's never used his own PC before, using machines at work or the library, so he's just used html page for email, never a client, and has maybe 100 folders (!!) he keeps mail in, and needs to sync to his laptop (hence the IMAP rather than POP3).

Thanks for any help anybody can offer!

edited for broken links

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So, I just tried again using Marie_V 's instructions that I found through the FAQ here, and when I clicked done I got "Configuration could not be verified --is the user name or password wrong?"
So I went to Outlook.com, tested, name/pw worked fine.

Now what?

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When restarting Thunderbird, I get a pop up that says "Login to server imap-mail.outlook.com failed" then prompts to Enter New Password. When I do so it says "Mail Server PW Required for *** Email address is removed for privacy ***@imap-mail.outlook.com ". Is that even an address?
I'm confused. Obviously. When I wrote this, it had blank@hotmail@outlook, so I asked if that was a valid address format, what with the 2x @-signs. When I just checked this post without login it had the blank@hotmail part missing, thus making my question a non-question.
I hope nobody else can see my address, which is why I didn't put my address. Seriously, there's somebody out there who has the address of blank.at.domain? sorry if I posted anybody's addy. Just trying to explain my problem.
Still cannot log in to outlook via Thunderbird.

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Hi Ty Joseph,

Thank you for posting your issue in Microsoft Community Forum.

I apologize for the confusion that this issue have caused you. I'll be happy to help you with your issue that your trying to set up Thunderbird to sync with Outlook.com using IMAP protocols but you're unable to sign in from Thunderbird. I created a private message wherein you will provide us the following information needed for our investigation.

-Affected email address
-Mail client version
-Operating System you are using
-Screenshot of the error message.

To capture screenshots kindly click on the link below for the detailed steps.

-For Vista/Windows 7
-For XP
-For Windows 8
-Mac Computers: Refer customers to their computer’s help directory.

Please click on You have a private reply to this message link just above your post to view the message.  Don't forget to sign in to Microsoft Community Forum to view the link.

Your cooperation on this matter will be highly appreciated. I'll look forward to your reply.

Thank you.

 

 

 

 

 

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Hi Ty Joseph,

Thank you for posting your issue in Microsoft Community Forum.

I apologize for the confusion that this issue have caused you. I'll be happy to help you with your issue that your trying to set up Thunderbird to sync with Outlook.com using IMAP protocols but you're unable to sign in from Thunderbird. I created a private message wherein you will provide us the following information needed for our investigation.

-Affected email address
-Mail client version
-Operating System you are using
-Screenshot of the error message.

To capture screenshots kindly click on the link below for the detailed steps.

-For Vista/Windows 7
-For XP
-For Windows 8
-Mac Computers: Refer customers to their computer’s help directory.

Please click on You have a private reply to this message link just above your post to view the message.  Don't forget to sign in to Microsoft Community Forum to view the link.

Your cooperation on this matter will be highly appreciated. I'll look forward to your reply.

Thank you.

I am also having the very same problem.  Can you help me as well?

me************@outlook.com

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

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Same problem here as well. 

Can login via web, but not in Thunderbird.

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Hi Dani,

Welcome to Microsoft Community Forum. Let me assist you with your concern.

To identify the cause of the issue, I would like to gather the following information:

- The Microsoft account you've added to Thunderbird

- What protocol/configuration you used when you added the account to Thunderbird.

- Did you get any error message upon login to Thunderbird?

I have created a private message area where you can post the information. Click on You have a private reply to this messagelink just above your post to view the message. You need to be signed in to the Microsoft Community forum to view the link.

Please reply back to this post once you have provided the details. We'll be hoping for your response.

 

Thanks,

Lei

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Hi

I have same problem. 

Can login via web and Outlook 2013, but not in Thunderbird.

Can you please help

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Hi,

Though some time have passed after the post above, I have almost same problem.

The difference is all windows 7 email client program including outlook 2016 and thunderbird cannot login to my outlook.com IMAP account. I've used correct password.

Of course, web access has no problem. I think this is definitely the IMAP problem on my account.

Please, give me a "You have a private reply to this message link" for me to fill my information.

Thanks,

Taehoon

~

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This issue started today for me as well, I can login from web app but ThunderBird keeps saying - "Login to server imap-mail.outlook.com failed." 

I'm using Thunderbird 45.4.0 on Ubuntu 16.04 

I will appreciate any kind of help provided, thanks in advance.

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I have the same issue. Started two days ago. What did you change Microsoft to cause this problem for so many people? The Thunderbird forum is jumping with people with this issue. At least tell us you aware of this and are working on it!

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Question Info

Last updated January 28, 2024 Views 6,279 Applies to: