So my main outlook/Xbox email got hacked and the linked account to that email got changed so i got the account back and waited the 30 days to have the info changed but about maybe 18 days ago the account got "temporally" disabled with no reason given or any notice that this would happen. I have now put in 2 different requests to get it unlocked and to find out why it was locked, so the first one i did the day the account got locked and nothing has happened and this was almost 20 days ago, the second one was only a few days ago but nothing has happened. I've tried to unlock it with the steps provided like try and sign in to get a code but it just shows with your account has been temporally disabled. so like what's going on??
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Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
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February 27, 2024
Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
· I can't sign in to my Microsoft account - Microsoft Support
· Help with the Microsoft account recovery form - Microsoft Support
· How to recover a hacked or compromised Microsoft account - Microsoft Support
DA
Why is my account being 'temporally' disabled
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Hello Damiancoull! My name is Abdullah, and I will assist you today.
It could be disabled due to suspicious activity or for violating of Microsoft's Terms of Use agreement. If it is temporarily disabled, there is a chance to get back into your account. You could wait until tomorrow and see if that changes since it is temporarily disabled.
Please let me know if the above information helped you. Thank you.
Best,
Abdullah
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It could be disabled due to suspicious activity or for violating of Microsoft's Terms of Use agreement. If it is temporarily disabled, there is a chance to get back into your account. You could wait until tomorrow and see if that changes since it is temporarily disabled.
Please let me know if the above information helped you. Thank you.
Best,
Abdullah
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DA
Thank you for trying to help but its the same nothing changed. I got sent a code on the new linked email but then it came up the same the screen it always does. I don't know why or how the account would have violated the tos
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Hi Damian,
Thank you for the response.
In this case, please check the article below:
https://support.microsoft.com/en-us/account-bil...
When you press start, please choose Contact Support at the end of the page, then choose other products in the "Products and services" > in the "Category", choose "Manage Account Security" and then press "Confirm" > Choose "Chat with a support agent in your web browser".
Thank you.
Thank you for the response.
In this case, please check the article below:
https://support.microsoft.com/en-us/account-bil...
When you press start, please choose Contact Support at the end of the page, then choose other products in the "Products and services" > in the "Category", choose "Manage Account Security" and then press "Confirm" > Choose "Chat with a support agent in your web browser".
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DA
So far nothing has happened but i might try account recovery to see if that will do anything
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yep nothing even talked to some staff and nothing has happened as of yet
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Last updated May 17, 2024 Views 732 Applies to: