unable to sign in to Outlook.com account with error message: Something went wrong and we can't sign you in right now. Please try again later.

Hi gao7417,

I'm glad to inform you that the message "Something went wrong and we cannot log you in right now" when signing should be fixed now.Microsoft teams has applied a fix in the backend. Microsoft teams have applied a fix in the backend.

Did you rename your account?

If you rename your account and unable to do so, I'll be referring you to the link below for some troubleshooting steps.

“Something went wrong and we cannot log you in right now. Try again later"

Write us back if issue persists and if you have other questions.

Thanks!

Hi Lori,

Thank you for the detailed information you have given to us.

It seems that this is a browser issue since you can access your account using different computer and browser. We would need you to provide us Fiddler Trace logs and your affected email address in the private message area I created for us to investigate the issue.

Follow the steps given in the link below on how to get Fiddler Trace logs:

How to help the Hotmail and Outlook.com support team collect FiddlerCap traces

Note: To view the secure private section, you'll need to be signed in and click on the notification (which can be found at the top of the thread) that states "You have a private reply to this message. Click here to read it on our secure private message section.” or by clicking the "Private Messages" tab.

We are looking forward to your response.

Regards,

Judith

Hi Lori,

Thank you for getting back to us.

I have replied to your private message. Please make sure that you're currently signed in to view my message.

We look forward for your response on this matter.

Hi gao7417,

Thank you for providing the needed information.

I have escalated your concern to our Support Specialist. Please check this post from time to time for updates. We are asking more patience as we are doing everything to resolve your concern. We will notify you once we got an update regarding your account.

Thanks,

Kay

Hi Lori,

Based on the investigations of our Support Specialist. The issue is isolated to Internet Explorer. I can refer you to Microsoft Internet Explorer to provide some clarity.

Please include all details you mentioned here when you post a new question to the Internet Explorer forum.

Should you have other questions or any other concerns with Outlook.com, please reply to thread and we will be happy to further assist you.

Thanks,

Kay

I realized that I could also  get to outlook.com  from another user profile on my problem pc via IE - which means it must have been a setting in the user profile -  I believe I found it.

I deleted the following registry key -  warning - editting the registry can be dangerous.  I happend to be a professional...

I deleted -

hkcu\software\microsoft\windows\currentversion\internet settings\zonemap\domains\live.com

I had also before this removed

hkcu\software\microsoft\windows\curentversion\internet settings\activities\email\live.com\disabled

but I still couldn't get in -

so it appears deleting the key under zonemap\domains did it.

i didn't need to reboot - I just tried to login again in another ie window.

reminder - my issue started after I had tried changing my cookie setting to prompt - and when logging into outlook.com - I had said NO to one of the domains that came up ....

I realized that I could also  get to outlook.com  from another user profile on my problem pc via IE - which means it must have been a setting in the user profile -  I believe I found it.

I deleted the following registry key -  warning - editting the registry can be dangerous.  I happend to be a professional...

I deleted -

hkcu\software\microsoft\windows\currentversion\internet settings\zonemap\domains\live.com

I had also before this removed

hkcu\software\microsoft\windows\curentversion\internet settings\activities\email\live.com\disabled

but I still couldn't get in -

so it appears deleting the key under zonemap\domains did it.

i didn't need to reboot - I just tried to login again in another ie window.

reminder - my issue started after I had tried changing my cookie setting to prompt - and when logging into outlook.com - I had said NO to one of the domains that came up ....

Thank you very much. I had exactly the same problem and I have been trying to resolve the issue for about a week now. I even re-installed but kept my settings and profile to no avail. But when I made the registry edit if fixed it. Thanks again for posting your result.