"This email is part of a reserved domain. Please enter a different email address."

Hello, recently I wanted to changed the email from my xbox account and by mistake I clicked on the Microsoft account settings and switched the alias of my email, which it was ce******@hotmail.com and I set up the same one but ce******@outlook.com thinking that this was going to be a new email for my xbox account due to my need of merging my primary account with my primary email address.

Now I deleted my @hotmail.com and set @outlook.com as primary and then realized that I stopped getting emails, information that was linked to various services such as services carriers, bank account, accounts, etc... and not letting me link my account again "This email is part of a reserved domain. Please enter a different email address.".

And I realized that this cannot be fixed by me due to having this message and my old email has no access, I cannot create as a new one and I do not see any other solution, please Microsoft I've trying to call, see tutorials, EVERYTHING please do not make me change my email for everything.

Apart from being a hard task, sometimes is just impossible due to having to confirm from the original email to switch accounts and as no longer having access to my old email I'M ALREADY FRUSTRATED.

PLEASE MICROSOFT HELP ME OUT WITH THIS

WOW I JUST REALIZED THAT IS IMPOSSIBLE

https://support.microsoft.com/en-us/office/get-help-with-outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-us&rs=en-us&ad=us
THANK
 YOU MICROSOFT FOR LETTING ME KNOW PRIOR OF DELETING MY WHOLELIFE TIME EMAIL!!!! YOU ARE INCREDIBLE

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Hi César! This is Raech. I'm an Independent Advisor and an Outlook.com user like you. I'm sorry to hear this.

I wish I have good news, unfortunately, once an account alias has been removed or deleted, there is no way to reverse this process or recover the account. This was mentioned in the last section of the article below, and was also mentioned through a pop up when you deleted the old Alias. (See attached image).

https://support.microsoft.com/en-us/help/12407/...

Even if you try to create an account with that same address or re-add it as an alias, it will not go through. Microsoft does not recycle deleted email addresses.

Please do note that this is a public community forum and none of us here work for Microsoft. We do not have any control over these policies or have access to any user's account.

Sincerely,
Raech C.

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Yes actually saw that, and just FYI the pop-up didn't tell me that, it only told me that if I was sure to delete my Hotmail account, the picture you attached is only found in the article. Which I found minutes later by having the nightmare of not receiving my emails.
So now it starts my nightmare to switch everything to my new sh***y outlook email thanks to my perfect skills and the noninformative popups from part of the smart process here in MicrosoftThank you anyways

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You should have received this warning:

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I haven't, I only received something like this, and probably because the email I was trying to delete was not the primary

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Last updated January 29, 2025 Views 5,129 Applies to: