Password Reset Code

Hi pedhed,

I'm Karen, a Microsoft user like you. I'd be glad to help you protect your account. Just to set your expectations, this is a public forum and we do not work for Microsoft nor have access to any user accounts. We can only offer advice based on our knowledge and resources available from Microsoft.

Microsoft takes account security very seriously. If you receive an email from the Microsoft account team and the email address domain is @accountprotection.microsoft.com, it is safe to trust the message and open it. Microsoft uses this domain to send email notifications about your Microsoft account. These notifications can include security codes for two-step verification and account update information, such as password changes.

if Microsoft detected an unusual sign-in attempt for your account, you'll get a notification by email or text message.

I suggest you check all the recent login attempts by clicking this link:

https://account.live.com/Activity

The Recent Activity page shows you when and where you've used your Microsoft account within the last 30 days. You can expand any listed activity to see location details and find out how the account was accessed—using a web browser, phone, or another method.

For more details, please check this link:

https://support.microsoft.com/en-us/help/13782/...

If you see any successful attempts that you don't recognize them, I recommend you to change your password and update your security settings.

To review the steps to change your password, click the link below:

https://support.microsoft.com/en-ph/help/402697...

You can also add a two-step verification with your account. Please click the link below to follow the steps:

https://support.microsoft.com/en-us/help/12408/...

If you do the steps as a precaution, none of your personal information will not be at risk.

I hope this helps.

Keep safe, pedhed!

Sincerely yours,


Karen N.
Independent Advisor

Thanks for the reply.

I've already looked at the where and when you have used your account activity and I can see a session type of 'Automatic Sync' attributed to the a location, China (I am nowhere near there) which when expanded shows 10 un-successful attempts to access my account from China plus Brazil, Malaysia, Russia, Sweden and the Ukraine.

I'm sorry to hear that, pedhed.

I suggest follow the next steps - to reset your password and add a two-step verification with your account.

Doing this will not compromise your account.

Sincerely yours,

Karen N.
Independent Advisor