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Outlook.com blank screen issue - no access to email

I try logging into the outlook.com/live login and I get a blank screen.

 

I login via my @ballstate.bsu.edu account and instead of taking me to view my mail folders, it redirects to this page and displays a blank screen:
https://pod51042.outlook.com/owa/?hm=1&owa=1&f=255&MSPPError=-2147205086

 

I have tried this in Chrome, Firefox, and IE10 (all same result)
I have tried this on home PC, Work PC and android device (all same result)

I cannot connect through the android device mail app either.

 

I have updated all versions of all browsers. I have cleared all caches and temp files.

 

This error started 3 days ago and still persists.

 

Original Title: blank screen login to outlook.com

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Hi jbsmithBSU,

 

I understand that you're unable to login to your account. I know how inconvenient this must be on your end. Don't worry, let us help you with this.

 

As an intitial troubleshooting step, kindly access your account using an InPrivate Window.

 

Please let us know if the issue persists.

 

Thanks!

 

 

 

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Thank you for the suggestion Denise, I have tried INprivate with IE as well as incognito with Chrome. This does not change the blank screen I receive. 

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Hi jbsmithBSU,

 

Thank you for getting back to us with the results.

 

We would like to ask if you are currently subscribed to Office 365 Preview. If so, we recommend that you unsubscribe to it and then try accessing the account again to check if the same issue persists.

 

Thank you.

Johan

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Good morning Johan, 
I have not signed up for office 365. 

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Hi jbsmithBSU,

 

Thank you for getting back to us!

 

Please provide the affected email address so we can investigate on your account. I have created a private message where you can provide the necessary information. Please make sure you are signed in to view this.

 

Thanks!

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Hi jbsmithBSU,

 

Thanks for the information that you've provided.

 

As you described earlier, you've already tried on all options to resolve this issue.

 

For this, I recommend for you to communicate with you school's domain administrator. Because, there were some customer's that had the same issue and was resolved by the school's domain administrator.

 

However, if issues persists. Please don't hesitate to reply back.

 

Regards,

 

Joshua Rafael S.

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Thank you Mr. Rafael, 
I have tried contacting the email administrator with no luck and no responses. 
Given they are in a different City and non-responsive, is there anything we can do without their input?

-Josh

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Hi jbsmithBSU,

Thank you for responding and providing us information regarding your concern. Unfortunately, the only option that we have right now is to contact your domain administrator since all of the troubleshooting steps were provided by the previous moderator. You can also click on this link for reference regarding your issue. 

Please do not hesitate to contact us again if you have other concern.

Thanks,
Edmund

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Denise, could you possibly help me out with this issue as well. I start school soon and all my professors contact me through this email. Whenever I log in I get the "https://pod51042.outlook.com/owa/?hm=1&f=255&MSPPError=-2147205086". Thank you.

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Hi Brandon,

 

Thank you for posting your concern here in Microsoft Community. It's my pleasure helping you so that you can access your account again.

 

Please make sure that you In-Private Browsing (IE) / Incognito mode (Chrome) when signing in to your account as this will keep your sessions separate.

 

You can also optimize your browser, clear browser's cache and temporary internet files and reset Internet Explorer settings to make sure that your browser’s setting is not contributing to your issue. Check this link for instructions.

 

If the issue still persists, please refer to this sticky link on how to troubleshoot your issue. You can post back in that sticky thread and provide us all needed information for us to investigate your issue.

 

Thanks!

 

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Question Info

Last updated October 10, 2023 Views 5,405 Applies to: