I have added the Mimecast Add-on but Outlook is not allowing it to display. My techs have gone through the normal process to add it so it's not likely to be user error. Can you assist?
Thank you.
Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account recovery process is automated, so neither Community users nor Microsoft moderators here in the Community will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
· I can't sign in to my Microsoft account - Microsoft Support
· Help with the Microsoft account recovery form - Microsoft Support
· How to recover a hacked or compromised Microsoft account - Microsoft Support
If you have any other Microsoft account sign in issues, use our Sign-in helper tool.
June 12, 2024
Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account recovery process is automated, so neither Community users nor Microsoft moderators here in the Community will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
· I can't sign in to my Microsoft account - Microsoft Support
· Help with the Microsoft account recovery form - Microsoft Support
· How to recover a hacked or compromised Microsoft account - Microsoft Support
If you have any other Microsoft account sign in issues, use our Sign-in helper tool.
June 10, 2024
Outlook Top Forum Contributors:
Ron6576 - Don Varnau ✅
DM
Outlook is not allowing Mimecast Add-On
This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Hi Dot,
Do you receive any error messages? What exactly happens with it?
Is the addin enabled in File, Options, Addins?
--Do you receive any error messages? What exactly happens with it?
Is the addin enabled in File, Options, Addins?
Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
1 person found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
DM
My tech did the following and it just did not respond.
Reinstalled plugin
Online repair
Uninstall program and reboot then reinstall
Full Repair
uninstall then remove from add ins
Try to add back to addins and still not loading
Thank you.
Dot
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Which version and build of Outlook are you using? See File, Office Account for the information. Please include the text following the version/build number.
Are you using a new Windows 10 computer?
--Are you using a new Windows 10 computer?
Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
DM
Which version and build of Outlook are you using? See File, Office Account for the information. Please include the text following the version/build number.
Are you using a new Windows 10 computer?
Version 1902 (Build 11328.20158 Click-to-Run)
Semi-annual Channel (Targeted)
I am currently using Windows 7 Lenovo Thinkpad. It's about a yr old. We have not upgraded to 10 but its on the list.
Thanks
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
DM
Hi Dot,Did not receive any error messages. It just did not show up in my outlook. I am able to log into Mimecast online and see my account so I know it is working. I went into File, Options, Add-ins and surprisingly found it in disabled section...interesting...I enabled it and restarted my outlook and now I cannot locate it in the Add-Ins sections.
Do you receive any error messages? What exactly happens with it?
Is the addin enabled in File, Options, Addins?
Report abuse
Details (required):
Thank you.
Reported content has been submitted
2 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Question Info
Last updated May 31, 2024 Views 14,626 Applies to: