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Outlook iPad/iPhone app only shows calendar entries 3 months back

I had to set back the Outlook account on my iPad and iPhone and now I only see entries for exactly 3 months back. Further back the calendar is empty. Any idea what to do? Thanks!
Hello,

I'm Chaps, a fellow Microsoft user and an independent Advisor here to help you.


Syncing Past Events

When you sync the iPhone's Calendar with other calendars, past events are not uploaded to the iPhone if you have not specified that they should be. You can specify how far back the iPhone should sync events in the iPhone's Settings. After selecting "Mail, Contacts, Calendars," scroll down to the Calendar section, and then select "Sync." This gives you the options for syncing all past events, ranging from two weeks to six months or all past events.

Please refer to this link for more info:

https://classroom.synonym.com/iphone-calendar-n...


Can't sync calendar and contacts with my phone or tablet:

https://support.office.com/en-us/article/can-t-....


Hope this helps. Keep safe!

Kind regards,

Chaps

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Note: First link is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Hi Chaps

Thank you for your response! However, it did not quite address my problem. I am using the Outlook apps, not the Apple calendars. While I see all entries in Outlook on web and the Outlook app on my Mac, even months back, the Outlook calendar on my iPhone and my iPad only go 3 months back.

There's a setting for the Apple calendar for the time range, but there does not seem to be one in the Outlook app, or maybe I have not found it yet...

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Sorry if that didn't fix your issue. Let's try the troubleshooting steps provided on this link: https://support.office.com/en-us/article/can-t-...

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Thank you, Chaps. I did all the steps up until Reset Account on my iPhone. I saw an empty calendar at first, then all entries kept returning, but going back they stop at exactly 8th of April. Nothing further back. Any further idea?

I hesitate doing the last steps on that list (deleting and re-adding the account) because I did this on my iPad and now I see the mails, but I get an error message that the account was not linked to a calendar. I have asked my Exchange provider, something is wrong with the settings, I think I had the settings for an IMAP account but not for an Exchange account.

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Are you using an email connected to an exchange or work/company email?

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It's a private Exchange account from an IT service provider.

It's really odd that everything works on Outlook on the web and in the Outlook app on the Mac, but not on the apps on my iOS devices...

Here's a screen shot, you can see that the first entry is on April 8th. But I know that I have earlier entries...

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Thank you for this information. Right your calendar should sync without any issues. This is just a configuration issue since you have an exchange account. Let’s try this other one:

https://support.office.com/en-us/article/set-up...

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Thank you Chaps, but these are the standard installation instructions of Outlook on an iOS device, there's nothing about setting a date range for calendars in there.

I give up, I guess that's just a limitation of my Exchange hosting provider. I will have to use my Mac to check dates further back.

I should soon be migrated to O365, I hope that problem will be solved with this version.

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Last updated November 12, 2023 Views 1,639 Applies to: