Hi,
Description:
I cannot send or receive emails with my hotmail account using outlook.com or any kind of mail software.
Error message:
People who are trying to send me emails get such kind of error:
Delivery has failed to these recipients or groups:
*** Email address is removed for privacy *** (*** Email address is removed for privacy ***)The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly.
Diagnostic information for administrators:
Generating server: PAXP193MB1376.EURP193.PROD.OUTLOOK.COM
*** Email address is removed for privacy ***
Remote server returned '532 5.3.2 STOREDRV.Deliver; Missing or bad mailbox Database property'
Impact:
A lot of hotmail.com users are facing this issue.
Not all hotmail.com users are facing this issue.
Unsuccessful actions:
change password
remove any filtering options on spam...
remove any rules
uncheck in spam, trust only from trusted list
delete a lot of mails to free up space
no transfer rule
Linked issues:
isSameIssue: https://learn.microsoft.com/en-us/answers/questions/1652340/i-cant-receive-email-in-my-outlook-live-box?comment=question#newest-question-comment
isSameIssue: https://forums.commentcamarche.net/forum/affich-38029355-echec-de-la-remise-pour-ces-destinataires-ou-groupes-outlook
couldBeSimilarTo: https://support.microsoft.com/en-us/topic/-532-5-3-2-ndr-when-you-send-an-email-message-to-a-hidden-mailbox-in-an-exchange-server-2013-environment-61115158-926b-6401-5072-7a87321e5b31
couldBeSimilarTo: https://serverfault.com/questions/767515/not-able-to-send-mail-of-hotmail-with-your-own-postfix
isSameIssue: https://answers.microsoft.com/en-us/outlook_com/forum/all/im-having-e-mails-returned-as-undelivered-from-my/06263195-370a-44f9-8c1b-160e1e819045
isSameIssue: https://answers.microsoft.com/en-us/outlook_com/forum/all/i-can-send-emails-but-not-receive-them-the-sender/6b51252c-a762-4637-97ca-c5b0e1f45c4e
isSameIssue: https://answers.microsoft.com/en-us/outlook_com/forum/all/i-have-tried-all-of-the-troubleshooting-advice-but/e0301e3c-af06-4b00-98ba-60634502b26c
couldBeSimilarTo: https://answers.microsoft.com/en-us/outlook_com/forum/all/errors-when-receiving-email-in-outlookcom-or/048b9f4e-dbf4-44db-b418-61b3400d369f
isSameIssue: https://answers.microsoft.com/en-us/outlook_com/forum/all/i-cannot-receive-emails/ce117635-801c-44f8-9432-551a7db520f9
couldBeSimilarTo: https://answers.microsoft.com/en-us/outlook_com/forum/all/hotmail-not-receiving-all-emails-2024/3a44f282-fe1b-47a6-89a3-e383121cef4c
Could you help me please?