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New Email Account Sign in problem

Hello all,

I have created a new email account on outlook.com, at final step during accessing the mailbox it is showing the following error on the browser, please help in this regard. Each time I want to access my mailbox, the error displays

X-ClientId: CC234B4BBACA46B0801E2504DB833EB7
X-Auth-Error Microsoft.Exchange.Clients.Security.MailboxNotFoundException
X-FEServer FR2P281CA0015
X-BEServer AM0PR02MB3924
Date:3/9/2020 6:35:12 AM
InnerException: Microsoft.Exchange.Data.Directory.CannotResolveTenantNameException
Hi, I am an independent adviser and would like to help you resolve your issue.

have you tried accessing your outlook account from different browser if not give it a try ,try clearing browser cookies and cache and see if it helps


Hope this may resolve your issue. Feel free to post back if you need more help. I will be glad to help you.

Regards
Himalay

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Hello himalay_atram,

I've the same probleme on my new mail and i tried to change my browser and it didn't work.

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Hola a todos,

He creado una nueva cuenta de correo electrónico en outlook.com, en el paso final durante el acceso al buzón, muestra el siguiente error en el navegador, por favor, ayúdenos a este respecto. Cada vez que quiero acceder a mi buzón, aparece el error

X-ClientId: CC234B4BBACA46B0801E2504DB833EB7X-Auth-Error Microsoft.Exchange.Clients.Security.MailboxNotFoundExceptionX-FEServer FR2P281CA0015X-BEServer AM0PR02MB3924Fecha: 3/9/2020 6:35:12 AMInnerException: Microsoft.Exchange.Data.Directory.CannotResolveTenantNameException

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saida elaouni

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Thank you so much for the advise and it is so helpful. 

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Solution that I found:

Go to incognito on chrome, sign into the new account. Once it successfully signs you in, and you can see your email, go to a normal chrome tab. Sign into outlook once again, and it should successfully sign you in. 

No clearing cookies or cache. 

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incognito mode worked for me.  With so many users using a shared account on a home pc, the login persistence of some of the MS365 services is becoming a real issue.

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Thanks !

It perfectly works for me

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Last updated October 10, 2023 Views 14,109 Applies to: