Hi. I have this microsoft account currently linked to *** Email address is removed for privacy *** under my name, Kvell Ong. I would like to add in another email address and change my primary alias from *** Email address is removed for privacy *** to *** Email address is removed for privacy *** as that is my main email address that I personally use. How do I go about doing that? I tried multiple times to verify *** Email address is removed for privacy *** as an email address but they have repeatedly said that “we couldn’t complete the action because that alias doesn’t exist anymore.”. However, when I try to create a new account with *** Email address is removed for privacy ***, it tells me that “that microsoft account doesn’t exist. Enter a different account or get a new one.”. If I try clicking on “get a new one”, it also fails on me by telling me that “*** Email address is removed for privacy *** is already a Microsoft account. Please try a different email address.”
I would also like to add in my contact number but it says that the number has been taken for another account and I need to sign in to that account. I tried signing in but they prompted me to add an email address first before I can proceed. However they don’t allow me to add either *** Email address is removed for privacy *** or *** Email address is removed for privacy *** when these are my own email addresses. How can I resolve this?
