I cannot access my account. Error: This page can't be displayed.

Hi Ruyi Shih,

Let me assist you with logging in to your account and accessing your mailbox.

We recommend that you check the status of your account at https://status.live.com for any server outages.

If the status of the account is normal, get back to us with the following information so we can isolate the issue that you are experiencing.

• Have you tried using a different browser on the same computer?
• Does the issue occur even when using a different computer?

I sent you a private message to ask for the affected email address so we can check the account for you. Please sign-in to this website in order to see the Private Message tab where you can provide the email account and kindly reply back to this post for us to be notified that you have already provided the requested information.

Thank you.

Johan

Hi Mohun KS,

I apologize for the delayed response.

I understand that you are unable to access your account due to an error. It is possible that your browser’s temporary internet files are causing this issue. To verify it, I suggest that you optimize your browser. For assistance, please refer to the link below:

How to optimize Internet Explorer

If this does not resolve your issue, I advise you to try using a different browser, different computer and a different account and let us know if the problem still persists so we can continue our support.

Thanks!

I'm having the same issues from over a week now, I can access no accounts out of 4 tried, I've tried using IE, Firefox, Chrome, Opera, Safari.

I've checked the service's status and it's all working good.

I've cleaned the cache, chronology and cookies for all the browsers, I couldn't try another computer but I tried using a proxy server, and with a proxy server it does work.

I've tried changing my IP (I've a dynamic IP) and it does not work.

I've also made a malware's scan with both MalwareByte's Anti-Malware and Microsoft Security Essentials. I've ran a full, deep, antivirus scan with MSE of every physical and virtual drive as well a scan of any device connected or that has been connected with my PC in the last month. I've also turned off the wi-fi on my router.

I can access Windows Life Profile, Calendar, Contacts, OneDrive, Word, Excel, PwerPoint, OneNote and Office Online without problems. I can also chat using Skype without problems and I can login into Skype without any problem.

In the end, I've even tried to restore a system point to a date when I could access my mail, and it still didn't help.