How do I remove suggested accounts from outlook?

Are you using Outlook on the web or Outlook desktop - or the New Outlook?

I have the same issue. I am using outlook PRE.

Hi Diane, I have the same issue and I use New Outlook. If you could help, I'd be grateful.

Hi Diane,

I also face exactly the same problems with New Outlook.

Surely hope you can help us out here.

Kind regards Michiel

Hello,

I have the same issue. I'm using the New Outlook in Windows 11.

Thank you !!!

Carlos Ochoa

No, I don't think you understood the issue, I have the same one.

I am trying to add another email to my outlook (So on the app I can select between them)

When i select "Add Account" it does not let me input a new account, I only get an option to generate an entirely new outlook.com or, for some reason, it suggests accounts I already have or have deleted, which then leads to the point David made about being able to access deleted email accounts with minimal fuss.

Previous version would allow you to select "add account" and then select if it were outlook/yahoo etc or give you the option to generate a new one, this is not available now and means I (and at least 40 others at the time of writing) cannot definitively remove old email accounts or add new/existing ones to the outlook app.

Please see (hopefully) attached picture for issue.

On Google Chrome you need to clear the cookies.

chrome://settings/clearBrowserData

Check Cookies and other site data

Click Clear data button.

For the New Outlook app you need to delete Email & accounts.

Windows Settings > Accounts > Email & accounts > click on the account that you don't want to see anymore then click Remove.

Did not work, no change.

To clarify, I had already gone via the Windows Settings > Accounts > Email & accounts > click on the account that you don't want to see anymore then click Remove route however, it removes it from the email screen but still appears in the drop-down options as a "suggested account".

thanks for the assist but has not resolved the issue

Tbh, the new outlook is lousy and problematic. I am facing the same issue where i couldn't remove/delete the "suggested account" data which have all the passwords saved somewhere.

The issue I am facing is i changed one of my email account password and this "New Outlook" app have no option to update the password or repair the email syncing. It just keeps on asking me to press Sign in to "fix" or Manage Account but all it shows is just error. There is no way to fix it, even after searching for all the outlook files and deleted them also no use.

I switched back to the old Mail & Calendar app and I can fix the account syncing simply by just keying in the new password when the app prompted me.

I hope Microsoft doesn't kill the great Mail app to replace with a junk "New Outlook" app that gives trouble more than the old reliable app.