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How do I make a formal complaint to Microsoft?

I am not going to the trouble of repeating myself a 20th time, see these links.

 

My LinkedIn contacts weren't all syncing.  A MS Engineer 'adjusted' my account 1 month ago and they all disappeared from ALL my MS Devices (still on Outlook.com) and I have been chasing my tail for any level of support via this forum, Twitter and Phone.

 

http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/outlook-contacts-not-syncing-with-windows-phone-8/14d632b9-6912-4281-af53-712725d0bfd0

 

http://answers.microsoft.com/en-us/winphone/forum/wp8-wpgroups/not-all-contacts-linkedin-syncing/7a7c64f0-6342-4244-b487-91fd5cf8d5d5

 

 

 

 

I am sorry, this is not acceptable.  This is now far from acceptable.

 

I wish to escalate this matter and make a formal complaint to Microsoft - I doubt anyone will respond but if they do please advise me of the Customer Services Director's name and email address please.

 

Firstly, this matter has been on-going for 1 month and was working (not perfect) before a MS Engineer 'adjusted' my account.  Find that damn engineer and get him/her/it to re-adjust back.

 

Secondly, I have purchased multiple MS products and this is a feature of these products.  This feature is not working, therefor does that mean Microsoft are in breach of the Sale Of Goods Act in the UK?

 

Thirdly, and probably most importantly, I find it totally unacceptable that when I have a problem with my MS account (even more so that I am a fully paid up subscriber since year dot) that I have to have my problems and subsequent complaints dealt with in public forums or Twitter with not ONE person taking ownership, multiple people contacting me but then failing to respond when I take the time to give very detailed responses.

 

I have now spent hours upon hours on this forum, Twitter and on a HIGH RATE number to MS being passed from the UK, to the UK and back again and having to explain what LinkedIn is to one of your engineers.

 

So, rant over.

 

Please advise IMMEDIATELY how I can escalate this matter to your Customer Services Director and seek compensation.

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Is anyone monitoring / does anyone at MS care?

 

Post has been live for 5 days, no response.

Rob

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While I don't know how much it will help, I escalated your initial post to the Microsoft moderators.
Brian

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Hi Brian,

Thanks for that but in the absence of any real support or resolution after so long, I really would like to escalate this to an individual.

Before I start going through LinkedIn (not on my MS devices of course!!!!), who is the best person and can you supply their email address please?

I am looking for a Customer Service Director, ideally in the UK.
Rob

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Hi,

 

We apologize for any inconvenience this issue may have caused you. As you have told on your previous post a moderator has made an adjustment on your account and it did not resolve your issue. Please update that thread so they can re escalate the issue to our higher support specialist for additional investigation.

 

Rest assured that our team will be doing our best to figure out this case for you.

 

Thank you.

 

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Audrey,

 

Thanks for your reply but you don't understand.

 

In the previous post the MS ENGINEER CAUSED THE PROBLEM!!!

 

I have updated and updated but 5 weeks later my account is WORSE than when I raised the issue.

 

In THIS THREAD I have asked HOW DO I MAKE A FORMAL COMPLAINT, can you answer this please?

Rob

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Hi,

 

Thank you for patiently waiting. We apologize for any inconvenience that this issue has caused you. We understand the frustrations that you have been going through right now and your intention to file a complaint. At this point, I have reviewed the link of the thread that you have posted above and it has been addressed by our Escalation Engineer. To view it, please go to this link. You need to go to the private message area to view it. Make sure that you are signed in to this forum.

 

Rest assured that we are doing our best to find a resolution to the issue that you have encountered. If you have any questions, please do not hesitate to post back.

 

 

Regards,

Johayber T.

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You know, that's not the point of this thread.
Brian

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Agreed, everyone keeps ducking this question.

I have actually contacted the EMEA Customer Services Director directly.

All I wanted was this to be looked into with a reasonable period of time and when I respond to someone, they respond back.

This has got totally out of hand and has highlighted the distinct lack of contact with their customers, the inability for 1 engineer to review & resolve an issue and for their customers to contact them directly.

Rob

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Dear Johayber T,

I wish to make a official complaint to microsoft as well.

I was just on chat with an agent who directed me to this site.  I was writing to lodge a complaint on behalf of my mother.  She contacted tech support to get help with a previous download.  Not only did the agent not help her with her download -- even though she provided a valid key -- the agent proceeded to access her computer, download a diagnostic program, and then try and scare my mom into purchasing this program.  By the way, all of this was being done on a brand new laptop!  I find this totally unacceptable.  I feel the agent took advantage of my mom's computer inexperience.  I am also not happy that there are programs that are installed on my mom's computer now that she doesn't want.  I want to know what other changes were made to the laptop,  as well so that it can be restored back to its previous state.

Thank you very  much for your time, Amber Clark
Amber

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I'd say she wasn't speaking with Microsoft.  Time to restore the computer to factory defaults.
Brian

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Last updated May 17, 2024 Views 24,147 Applies to: