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Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
· I can't sign in to my Microsoft account - Microsoft Support
· Help with the Microsoft account recovery form - Microsoft Support
· How to recover a hacked or compromised Microsoft account - Microsoft Support
February 27, 2024
Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
· I can't sign in to my Microsoft account - Microsoft Support
· Help with the Microsoft account recovery form - Microsoft Support
· How to recover a hacked or compromised Microsoft account - Microsoft Support
JG
can't access my outlook inbox
Why can't I access my outlook e-mail inbox? I know that I can sign in to my account because I can see on this Microsoft community website in the upper right hand corner that my account name is there with the "sign out" button there. I can also see the
number of new e-mails that I have from the account settings page - I just can't get to see my e-mails. When I try to access my inbox, the beginning of the web address begins with "https://bay172.mail.live.com". I have 3 other microsoft outlook accounts and
can access them just fine. Why can't I access the inbox of just one of my accounts? Until yesterday, there were no problems. On the same computer at the same location, from yesterday, I had this problem. I tried changing my password, but nothing changed. I'm
using a Mac and Safari.
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Answer
If you are still experiencing the problem please try the following, it has helped some (but by no means all) users.
Have you tried to access your account using another browser or computer? Does the same issue happen?
First make sure you are using the newest version of your browser. Some older browsers are no longer fully supported like IE 6
Supported browsers. http://http://windows.microsoft.com/en-US/windows/outlook/supported-browsers
I recommend that you clear your browser's cache and temporary internet files to make sure that they are not causing your issue. This is often caused by a corrupted file in the browser. Please clear your browser's cookies by following the instructions on the link below:
*For Internet Explorer browser: Press CTRL+SHIFT+DEL simultaneously and click Delete
*For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
*For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now
(other browsers are similar)
How to Clear Your Browser's Cache
http://windowslivehelp.com/solution.aspx?solutionid=3c7c3338-369e-4220-b29d-71ce660fe5a0
I suggest you connect using HTTPS. To do that, follow the steps below:
1. Go to https://account.live.com (if that doesnt work try this link https://www.hotmail.com instead)
2. Under Other options click on Connect with HTTPS
3. Choose Use HTTPS automatically
4. Click on Save
If you are using Safari or are on a Mac drop the "s" in https. If that doesnt work try this method
1. Sign in through this link: https://account.live.com/ManageSSL
2. Choose Don't use HTTPS when I sign in to Hotmail
3. Click on Save.
The Hotmail Engineering team has identified the issue with the Safari 5.0 browser. Hotmail/Outlook doesnt support anything lower than 5.1 The team is working on a solution in a future update. If you’re able to upgrade your browser, the problem should be resolved. Or, if you’re not able to upgrade, Hotmail recommends using a different browser for Mac, such as Firefox or Chrome. The following article includes links to browser providers: http://windows.microsoft.com/en-US/windows/outlook/supported-browsers
I recommend that you clear your browser's cache and temporary internet files to make sure that they are not causing your issue. This is often caused by a corrupted file in the browser. Please clear your browser's cookies by following the instructions on the link below:
*For Internet Explorer browser: Press CTRL+SHIFT+DEL simultaneously and click Delete
*For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
*For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now
(other browsers are similar)
How to Clear Your Browser's Cache
http://windowslivehelp.com/solution.aspx?solutionid=3c7c3338-369e-4220-b29d-71ce660fe5a0
I suggest you connect using HTTPS. To do that, follow the steps below:
1. Go to https://account.live.com (if that doesnt work try this link https://www.hotmail.com instead)
2. Under Other options click on Connect with HTTPS
3. Choose Use HTTPS automatically
4. Click on Save
If you are using Safari or are on a Mac drop the "s" in https. If that doesnt work try this method
1. Sign in through this link: https://account.live.com/ManageSSL
2. Choose Don't use HTTPS when I sign in to Hotmail
3. Click on Save.
The Hotmail Engineering team has identified the issue with the Safari 5.0 browser. Hotmail/Outlook doesnt support anything lower than 5.1 The team is working on a solution in a future update. If you’re able to upgrade your browser, the problem should be resolved. Or, if you’re not able to upgrade, Hotmail recommends using a different browser for Mac, such as Firefox or Chrome. The following article includes links to browser providers: http://windows.microsoft.com/en-US/windows/outlook/supported-browsers
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/
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Answer
JG
Hi. I fixed the problem! This is what worked:
1. Sign in through this link: https://account.live.com/ManageSSL
2. Choose Don't use HTTPS when I sign in to Hotmail
3. Click on Save.
2. Choose Don't use HTTPS when I sign in to Hotmail
3. Click on Save.
I'm wondering why this was necessary to regain access to my inbox, though. Up until yesterday, there was no problem, and then suddenly from yesterday, there was. What changed?
I'm using the latest version of Safari on a Mac and cleared everything. Why did I have to disable / not sign in using https, while on other browsers or a non-Mac, the opposite advice would apply? Also, why did I have to disable HTTPS? Isn't it more secure
and therefore what should be used? There was never a problem until yesterday.
Anyway, thanks for helping me fix it! I look forward to hearing more about this problem :)
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10 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
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Question Info
Last updated January 19, 2024 Views 49,982 Applies to: