Account picture different than picture that appears in emails??

Hi Rob,

• How are you trying to access Outlook.com?  Is it through Web or App? 

Please be informed, the picture that shows on the messages is nothing but your Skype profile picture.

If you are trying to access your Outlook.com account via web browser, then I suggest you to try the steps provided below:

• Open any email in your inbox or sent folder.

• Place the mouse cursor on your profile name (In the top left corner of the email)

• When you place the cursor, you will see a drop down, just click on edit profile details.

• Under My profiles, click on Skype profile.

• Click on the Skype icon (Located exactly on top of the page and the first icon/option)

• On the left panel, click on your profile picture.

• Click on the Profile picture again to upload a new one.

• Select a picture and click on Open.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

Hi Rob,

Thank you for the details, and I do appreciate your efforts and time.

I suggest you to send us the screen shot of the page.

Please refer to the link below to know how to include screen shot in your post.

http://answers.microsoft.com/en-us/windows/wiki/windows_other-windows_programs/how-to-include-a-screenshot-in-your-post/2594b08e-32a3-476a-85a6-b021181be7e4

Please get back to us with the above information to assist you accordingly.

The Skype personal info page?

Hi,

Thank you for the screen shot.

Please follow the steps from here:

• Click on the Skype icon/written as Skype in blue colour (Exactly straight above "Personal information" in the screenshot).
• Click on launch Skype for web.
• On the left panel, click on your profile picture (on top left corner).
• Click on the Profile picture again to upload a new one.
• Select a picture and click on Open.

Hope this helps in resolving the issue changing the profile picture. If the issue persists, do get back to us. We will be happy to assist you.

That's it, Syed! Thanks for the help, and great call figuring it was a Skype related problem showing up in Outlook :-).

Have a great day!

Hi Rob,

Glad to know that the issue has been resolved, I do appreciate your efforts and time.

In future, if you have any issues related to Outlook.com, do get back to us. We will be happy to assist you.