I have recently sought support regarding an Add-In that I require that does not seem to be working (Power pivot in Excel 2016)
Following the instructions on the website I tried to enable the add-in but there is no Add-In to enable. I contacted the support chat and bounced between several departments. Eventually I have now been told that the add-in is not provided in the version of Excel 2016 that is part of Home 365 (via some forum where other users have made complaints, NOT from the sales site) and is only available in Excel 2016 (?)
In fact the only place that I, or Microsoft support staff, can find where such an issue is detailed is in this forum where other customers are trying to get the feature enabled; Presumably because they also needed to use the feature right now, not waste hours talking to support. I was directed to this link by your own staff as irrefutable ‘proof’ that my request is wholly unreasonable! Really?
Nowhere on the 365 website does it clearly explain that the Excel version is not fully featured. In fact the 365 “lease” model is actually promoted as somewhat superior to the Office 2016 suite in that “Office as a one-time purchase does not include any of the services included in Office 365”. Please note It doesn’t mention anywhere that Office 365 does not include any of the service offered in the Office 2016 suite
https://products.office.com/en-us/office-365-home
Microsoft then goes further to actively discourage purchase of the Office Suite as per below. Still there is no mention of loss of functionality which is exactly why I was drawn into the purchase 3 years ago
Nothing mentioned in the comparison page either, which I assume would be the logical place for Microsoft to come clean:
https://products.office.com/en-GB/buy/compare-microsoft-office-products
Kindly advise exactly what I am supposed to do in this situation. I feel that I have been conned and I am very angry. This is something that I expect when dealing with a disreputable company, not one like Microsoft
I do not seem to have any option other than pay for an Office Suite version of Excel 2016. There, yet again, is nothing on the “Standalone” Excel 2016 website to indicate that this will indeed solve my issue. In fact the power pivot feature is criticised heavily which is the only reason I would consider this purchase
https://www.microsoftstore.com/store/msusa/en_US/pdp/Excel-2016/productID.323021400
Kindly advise what the solution to this issue is. I do not want to spend hours on the phone to the “Professional” support desk to get to the same conclusion and dead end