Ask a new question

Sorry, there was a problem loading the video.

Successfully uploaded 3 (large) Mp4 videos to OneDrive. 

The thumbnails show but videos will not play. 

HELP!!!!

[Moved from OneDrive with Office/ Mac/ Office 365 Home]

 

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Reply In reply to deleted message

Thanks but none of these solutions seem to apply.

The video is MP4. It plays in Quicktime on my laptop. The thumbnail shows on OneDrive but the video will not play.

I have tried trimming the video down to 10 MB because I thought the size was the problem but it will still not play...

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for the reply!

Could you try the methods listed in this link? It may help fix this issue.

> https://windowsreport.com/onedrive-videos-not-p...

Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks but:

1. It's a home video and there are are no digital rights on it

2. It is Mp4 - the most recognisable video type(?)

3. The exact same file plays from my OneDrive back up (external drive) it just will not play from OneDrive web.

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Wait, it doesn't play in Onedrive web? What browser are you using?

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Google Chrome

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi again!

I don't like to tell you this, but it seems that this is a problem that Microsoft hasn't fixed. I searched for similar issues to yours, but none are with a fix that solves the problem. I could only recommend waiting for the team to fix it.

However, I find a rough workaround that you can use if you need the video badly. It can be done in Google Chrome.

> https://answers.microsoft.com/en-us/onedrive/fo...

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks - so in terms of consumer protection, I've purchased a 1TB plan that doesn't do what it says it should do?

5 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

For the moment, yes, sadly. You can also voice your discontent in this UserVoice so Microsoft gives attention to this.

> https://onedrive.uservoice.com/forums/262982-on...

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Michael,

Based on your description, you cannot play the video whose format is .mp4 in OneDrive for Business. I suggest you check the following:
1. Open OneDrive for Business in other browsers to play the video, such as IE, Chrome, or Firefox.
2. Try playing the .mp4 video in the classic view.
a. Open OneDrive for Business in IE browser.
b. Click Return to classic OneDrive on the lower left corner and open the mp4 video.
c.  You may be prompted to install Silverlight, click Install.

 

d. After installing it, check if the videos could be played properly.

For more information about video formats you may refer this article.

Meanwhile, if issue still persist, we want to confirm are you using OneDrive personal or OneDrive for business on your Mac and screenshot of your error message. And confirm if this issue occurs to other all the .mp4 videos.

Let us know if you need further assistance.

Best Regards,

Waqas Muhammad

• Beware of Scammers posting fake Support Numbers here.

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks, I'm on a mac so don't have IE.

I've tried chrome, firefox and safari. The video still doesn't play even though it's Mp4

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated April 28, 2024 Views 10,515 Applies to: