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Frozen Onedrive account

I just noticed my OneDrive account was frozen from a long time due to exceeding storage limit.

how do I unfreeze and what are other options to keep the account?

thanks

[ Moved from: Office / Word / Other/unknown / Office 2010 ]

Answer
Answer

Hi,

If your account is frozen due to storage limit breech, our initial step is to check if you account is still accessible. To do this, we suggest that you sign in to your account on onedrive.live.com. If you're able to sign in, you can either free up some space by deleting unwanted items or increasing your OneDrive subscription.

Once you're done, if you're trying to re-sync your account, unlink OneDrive and sign back in. To do this, type in your email address and password, and then follow the on-screen instructions to complete the setup.

Let us know should you need further assistance.

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Question Info

Last updated April 13, 2023 Views 5,146 Applies to: