No network connection

Hi Don,

Thanks for posting the question on our forum.

Have you check the article which is provided by Jim? Did the issue still exist? Do you need further help?

If so, you are welcome to post back and we will keep working on this, for further analysis the issue, you can provide the following information understand the detailed situation:

1. Is there any error message? If so, could you please provide the screenshot?

2. The version of Office.

@Marcus,

Thanks for joining into the thread.

As per your error message, I guess it may be related to the network, I suggest you untick Auto Proxy Detect to check if it can help you, as it has helped for a user who meet a similar issue:

1. Open Apple icon>select System preferences.

2. Click Network>select Advanced>click Proxies.

For more information, you can also refer to the following thread:

No network connection problem. Microsoft Office 2016 for mac

If it can’t help you, in order to keep each thread dedicated to one issue, we suggest you post a new thread in our forum. After that, our engineers will effectively provide help for you. Also, this can benefit other community members and help them quickly find helpful reference.

Regards,

Qing

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Hi  Marcus,

Let's start at the beginning. What version of Word is currently running? You posted to a thread that is for Office 365. If you have an Office 365 subscription and your version of Mac OS is at least 10.13.6 or newer, the version of Word should be 16.35

To find out the version of Word you have, right click on Microsoft Word.app in Finder and choose Get Info.

Before trying to offer any suggestions I think knowing that information is essential.

Hi Jim!

Thanks for your response. I am on MacOS 10.15.4 and have Microsoft Word 16.35.

Hi

Sorry, I freaked out about Qing. His reply made me disappointed and angry.

At any rate, it would seem that Office and your Mac OS are not talking to each other. Your install of Office is right up to date, as is your install of Mac OS.

Please go to the Applications > Utilities folder and run Disk Utility. Use it to verify your startup volume. Does it say everything appears to be OK?

Hi Jim,

Below is a screenshot of the Disk Utility program.

Hi Marcus,

Thanks for your reply and updates.

I would like to confirm if you have tried my suggestion to check if the issue is related to the network settings:

1. Open Apple icon>select System preferences.

2. Click Network>select Advanced>click Proxies.

If it can't help you, you can try safe mode to check if whether background programs are interfering with Office for Mac:

How to use a "clean startup" to determine whetherbackground programs are interfering with Office for Mac

If the issue still exists, you are welcome to post back and I will keep working on this.

Regards,

Qing

Hi Marcus,

Did the issue still exist? Do you have any updates?

Regards,

Qing