No network connection problem. Microsoft Office 2016 for mac

After installed the Microsoft Office 2016 for mac, I tried to sign in. However, it showed an alert that " No network connection" like the following screenshot.

Actually, I am sure that my network connection has no problem because I can browse any website. 

My product is for personal and university plan, and I downloaded it through my university channel. 

What should I do?

Thank you so much!

Best

Answer
Answer

Here's the  solution that worked for me.

Basically untick Auto Proxy Detect


When I ran the activation I checked the console logs and got this seems to be endless proxy errors when the mac was saying it was trying to activate with microsoft.

So I went in and checked my proxy setting

System Preferences  -----   Network  -----   Proxies

Mine like many macs as a default is set to Auto Detect,  so I unticked Auto detect and tried again it worked straight away.

This has no rhyme or reason as the auto detect should only cause problems if you have a proxy that is blocking traffic  but I don't have one.

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Answer
Answer

Hi

do this

Remove files from your user Library folder

To remove files from your user Library folder, you'll need to first set the Finder View options.

  1. In Finder, press  +Shift+h.
  2. On the Finder menu, click View > as List, and then click View > Show View Options.
  3. In the View Options dialog box, select Show Library Folder.
  4. Switch back to Column view (+3) and click <YourUserName>Library > Containers and ctrl+click or right-click each of these folders if present, and then click Move to Trash.
    • com.microsoft.errorreporting
    • com.microsoft.Excel
    • com.microsoft.netlib.shipassertprocess
    • com.microsoft.Office365ServiceV2
    • com.microsoft.Outlook
    • com.microsoft.Powerpoint
    • com.microsoft.RMS-XPCService
    • com.microsoft.Word
    • com.microsoft.onenote.mac
  5. Switch back to Column view (+3) and click <YourUserName>Library > Group Containers and ctrl+click or right-click each of these folders if present, and then click Move to Trash.
    • UBF8T346G9.ms
    • UBF8T346G9.Office
    • UBF8T346G9.OfficeOsfWebHost

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Last updated December 1, 2020 Views 34,122 Applies to: